ARC Europe chasing HBOS debt

[Big TJ]

Hi, my wife has received several calls from ARC wanting to discuss a debt she has.

 

 

When we asked for a letter explaining them- selves we were told that a letter was sent out last month (around the 26th).

 

 

She has now asked for a new letter before we will have any further communication with them.

 

 

Has anybody heard of ARC Europe?

[renegadeimp]

They seem to be a new DCA doing the rounds, or a new trading name. If they call, simply tell them "in writing only" and hang up. Dont answer their questions, dont confirm your name, and dont get into any conversation with them.

 

If they say they sent a letter, then let them prove it.

[firstship]

ARC are based in Walton on Thames and have been around since 2001,if you type in ARC top right in the window you will find a list of threads involving ARC.

 

As above from "renegadeimp" do not answer their security questions,insist in writing only,you have requested a copy of the letter they sent,so now ignore them until they write to you,then we can help,

 

FS

[renegadeimp]

They seem to be more "public" lately. Looks like they are trying to get their name out there.

[Happyhippy1959]

haaa, good old ARC, had a lovely run in with them and there pet solicitor Mr Munn , love there letters MR HIPPY BE IN NO DOUBT THAT WE WILL COMMENCE COURT ACTION IN 10 DAYS IF WE DO NOT RECEIVE A PAYMENT PROPOSAL........ WELL THAT'S 8 WEEKS AGO AND HAVE NOT GIVEN THEM A PENNY. OH AND THE INSURANCE COMPANY WIPED THE DEBT OUT ANYWAY.

 

These are a nasty bunch but full of bluster that's my experience of em.....

[Big TJ]

Hi good folks,

We have now received a letter from ARC and I would like to show the edited edition to you all but have no idea how to post it on here. Can anyone give me a couple of hints? Thanks

[renegadeimp]

Scan it, edit out names, barcodes,reference numbers etc and host it on photobucket, or take a pic with a mobile phone and do the same thing.

[havinastella]

Dx100 – Instructions on uploading pdfs

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

go to one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

[Bazooka Boo]

Looking forward to giving ARC a slap....

[Big TJ]

Hi,

Managed to copy and paste the letter content for you to read. Hope it makes sense!

 

 

 

Re: Arrow Global Limited Original Creditor: HBOS, Our Ref:

Halifax Credit Card

Account No: Date: 09 August 2012

Balance: £

Dear,

We refer to our previous letter to you and note that we have not received any or any sufficient response. The above balance therefore remains unpaid and as we informed you in our previous letter, we are now obliged to report this to our client with regards to further action we must now take.

It had been our genuine intention to avoid referring the matter to our client but without your proposals we must now obtain their firm instructions. Therefore, we must advise you that we reserve the right to produce this letter if required to do so in order to prove our compliance and good conduct together with our attempts to enter into a viable, sustainable and affordable instalment arrangement with you.

If on reflection you do want to contact us before we refer the matter to our client for confirmation of our instructions, it would be in your advantage to call us on the above number now and ask to speak to a member of the payment resolution team. Please ensure that you have reached an agreement with us within the next 14 days.

For your information, if you do not want to speak to a member of our collection team, you can make a secure payment to ARC 24 hours a day with your debit or credit card by visiting our web site http://www.arceuropeltd.co.uk or by calling our automated payment hotline on 0845 0268889. For details of all payment methods please see the back of this letter.

Please do not ignore the contents of this letter or the time limits we have referred to.

 

Yours sincerely

ARC (Europe) Ltd.

Reg. Office Kent House, Churchfield Road, Walton-On-Thames, Surrey, KT12 2TU. Registration No. 4214145

Calls may be recorded for training and quality purposes In accordance with the Credit Services Association Code of Practice, ARC (Europe) Ltd has an internal complaints procedure.

AROWCOL2

Please always quote our reference in all communications with us.

[renegadeimp]

Typical email trying to absolve themselves of all blame and are attempting to push it all directly on you.

[scott12345]

happy hippi is bang on,,,,aic are rude,threatning,andnever listen,,,,,,just say quite simply you can pay x ansd goodbye,,,there 1 of the worst but stand up to them and they run,,,,,

[Jam_Buttie]

The owner of ARC used to be high up at Fred's Int.

[Halibutt]

Another little thing about the letter that they sent - and grounds for complaint is the line, "you can make a secure payment to ARC 24 hours a day with your debit or credit card."

 

That's against all guidelines as it's encouraging payment of an alleged debt by borrowing more.

 

Best of luck.

 

H. x

[Nici1804]

I had a gym membership with Reebok Sports Club which I cancelled they gym demanded another £125! Now they have ARC writing to me demanding £250!!!

They threaten CCJ or defult if I don't pay within 10 days. My credit is clean.

 

What can i do to get this sorted (I can afford to pay it just don't want to be bullied)

 

Could really appreciate your advice.

 

G

[bigshoes...bigsocks]

I had a gym membership with Reebok Sports Club which I cancelled they gym demanded another £125! Now they have ARC writing to me demanding £250!!!

They threaten CCJ or defult if I don't pay within 10 days. My credit is clean.

 

What can i do to get this sorted (I can afford to pay it just don't want to be bullied)

 

Could really appreciate your advice.

 

G

 

You're best of starting a new thread.

 

I've had loads of gym contracts and they're not credit agreemtns so not sure how they can default you? more then happy to be corrected on that though.

 

I imagine their letter and lots of ifs and maybes.

A SAR to the gym for copy of the contract and paperwork associated with the account.

ignore the DCA for the time being...

[slick132]

Hi Nici and I'll respond to this on your new thread in the gyms forum.