CFO Drains my account ...... with Bank's Consent

[AngryDover]

Well, Barclays responded to my complaint, with a very snotty letter saying that their previous response was the Final response and that they would not enter into any further discussions, so, I'm forced to go the FOS route. (Still £700 down thanks to the dodgy people at barclays).

 

Any advice on the FOS complaint would be appreciated. Thanks

[Nao]

essentially just explain briefly why you are complaining and why you find barclays response unacceptable, give a timeline of events and attach barclays final response you can also mention the law you quoted in post 69, but not required to.

[slick132]

Hi AD,

 

You have 2 choices here :-

 

1. FOS which may be lengthy and they have a reputation for siding with the bank even though there's legislation or guidance which suggests otherwise.

 

2. Direct action against the bank using BCOBS.

 

[buckju]

here is an email address for anybody trying to contact CFO. collections@cfolending.com

 

I have received replies from this email. I too had money taken form my bank account from a card which I had never given to CFO. However they have recognised the payments they have taken and adjusted my balance accordingly.

 

I have made them a full and final settlement offer and they have agreed to accept it. They have also given me their bank details to make the payment.