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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Toothfairy/Marshall Hoares/Nothern Debt Recovery


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Just need a little advice on this situation,

 

I had a loan from Toothfairy Finance, couldnt repay on time due to financial reasons, this was over a year ago now! The last text i had from them my loan was well over £3000 from a £400 loan, I have had all the letters/emails/texts that everyone else is getting then i had a man turn up at my door claiming to be from Marshall Hoares, he explained to me that he was going to get someone on the phone for me to speak to and that we would try and resolve the problems and set up a payment plan, the lady i spoke to said as a gesture of good will they would remove some of the charges from my toothfairy loan, she also claimed that another loan of mine from speedy dosh had been passed on to them and that she couldnt remove any of the charges as it is not a loan with them, i thought bonus!! finaly something was getting sorted, i agreed to pay £60 to both loans so £120 in total via standing oder, the woman on the phone said she would email and text me the details i needed to set up the standing order and confim the payment plan, i recieved the text but no email, the guy that was at my door went away with no hassle and i thought i was on the right track.

 

I paid the first installment on the date we agreed, i got a text from Northern Debt Recovery a week later saying i had not stuck to the agreement and that i needed to contact them, i phoned and said i had paid the £120 on the agreed date and the lady on the phone said she would sort it out at there end. Again i paid the £120 this month on the agreed date and again they have sent me the same text and a voicemail saying they are going to send someone to my home???????

 

I am beyond confused now with these 3 companies, i wanted to send them a letter but when i have just gone to get it from there websites i have seen a post on another website saying there address is incorrect and that building is empty!!!!

 

What do i do? i dont want to call these people as they are agressive and in general horrible to deal with, should i cancell the standing order if as they say the are not recieving it, i dont want to be giving them money and them pretending they havent got it if they have.

 

Any help would be gratefully recieved

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Also i forgot, in the last couple of weeks i recieved a letter from Speedy Dosh saying if i didnot contact them they would pass my account on to a debt collector, if NDR have my debt doesnt this mean it has already been passed on?

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i have no experience on legal side of things but if you have paid you have proof, i have been paying my agreement with them over 16 weeks have paid on time every time and still had these sort of emails texts, please dont pay back more than you should look around forums they are a good help

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