EBAY sending out incorrect data

[Remaster-it]

I have just replied to a letter from ebay regarding an item that I purchased (cost less than £4 including delivery) but the fact that I had updated my data after moving last year and they still had my old address in their system, which they issued the trader with as the postal address prompted me to take this issue further.

 

Requesting advice comments regarding when to put the brakes on as know I can get carried away, and When I do get my data from them, what are the options regarding taking this further to recover all cost

 

Below is The reply I got Followed by my reply back to Ebay .. As they are winding me up now all I originally wanted was an apology... But they seem to want to play the blame Game

Hello xxxxx

Thank you for writing back to eBay with regard to old address provided to the seller.

I apologise for the delay in replying to your email, and any inconvenience this may have caused. I have reviewed your account and found below registration address & postage address:

From March 08, 2010 - July 19, 2012:

xxxxxx

From July 19, 2012 - present:

xxxxxx

As the item purchased on 8th July, 2012 system will not display your new address to the seller. If the item has not been accepted at your old address, it should be returned to the seller. You need to contact the seller to see if they have received it back.

I hope this answered your question.

Kind Regards,

....................................................

 

 

Dear xxxx

 

That information is from the page hidden behind the page with the 3 parts that are updated when entering the change of address page...

 

Even in your initial contact reply sent out when the issue was first raised shows the area the data was taken from with your std email template would not be changed

 

Subject: How to change your account information - SR# xxxxxxxxxx

 

- If your primary postage address is different from your registration address, update it as soon as possible. Here's how:

1. From the "Account" tab in My eBay, click the "Addresses" link.

2. Click the "Change" link to the right of the information you want to change. You may need to sign in again.

3. On the "Registration Information" page, update your information.

4. Click the "Save Changes" button.

5. Review your changes. If you need to make any corrections, click the back arrow on your browser to return to the previous page.

6. Click the "Submit" button.

--- Note ---

-- If you have a PayPal account, make sure your account details are up to date.

-- Make sure your postal address is correct.

-- If you have multiple eBay accounts, be sure to change your registration information on each account.

Follow the above and you end up with the following:-

 

Registration address: - Updated Last Year 2011

xxxxxxxx

 

Primary postage address: - Updated Last Year 2011

 

Your main postage address for purchases

xxxxxxx

 

Primary return address: - Updated Last Year 2011

 

Your main return addresses where buyers can return their items to

 

xxxxxxx

 

All changed 2011 ... using the CHANGE link on the right of each of the addresses

 

The Address that you pointing out was found after finding out that the Item was posted to the Old address

under the link view all postal addresses...

The 8 Principles of the Data Protection Act 1998

 

Includes Accurate and kept up to date - data subjects have the right to have inaccurate personal data corrected or destroyed if the personal information is inaccurate to any matter of fact.

 

Only create and retain personal data where absolutely necessary. Securely dispose of or delete any personal data which is out of date, irrelevant or no longer required. Hold regular reviews of files and discard unnecessary or obsolete data.

 

Keep all personal data up to date and accurate. Note any changes of address and other amendments. If there is any doubt about the accuracy of personal data then it should not be used.

 

As the information was updated in the 3 front end visible areas in the account address area of your web site this makes Ebay responsible "If there is any doubt about the accuracy of personal data then it should not be used." "Hold regular reviews of files and discard unnecessary or obsolete data."

Hence why I now require ALL information relating to me including all Data and Date time stamps as I am certain that you have breached the Data protection regulations.

I have been to the old Address and the people living there advised they have not received any Items in our name - we also paid for Mail redirect for a year after moved (which expired beginning of June).

 

The Item was for under £4.00 and your customer service policy appears to be Put up a wall, the customer requires educating... send them a guide which basically mentions part of the issue...they will go away. If they continue look reasons they you can blame them or the trader. Without even checking the full history.

 

I am about to spend a further £10 for the ALL the Data held on your systems (nearly 3 times more than the Item that has caused this issue to be raised) and probably less than the cost of Ebay investigating and replying so far.

 

This will now need to go to your legal department for investigation as I am taking this issue further with the governing body the ICO as the Data policy EBAY has in place does not appear to be compliant with the data protection act 1998, when it comes to regular reviews of files and discard unnecessary or obsolete data

 

For the future the word sorry would have gone a long way!! and cost far less

 

Regards