LOL @ BT and SRJ

[adridude]

I had SRJ (DCA) contact me the other week about a BT bill which I didn't know existed. I wrote back to them, asked them to put the account on hold and get back to me with all documentation which they have been provided about the outstanding amount.

 

I receive today:

 

Dear Mr xxxxxxx

RE: Our Cilent: British Telecom Group PLC

Account Number: xxxxx

Balance: £367.81

 

We thank you for your recent communication and enclose as requested.

 

We confirm that the current balance oustanding is as in the above heading.

 

Please contact us as soon as posible to arrange repayment.

 

Yours Faithfully

 

All well and good, I still don't know what the debt is so I look at the paperwork I asked for:

 

Item 1) BT Final bill copy, Amount £294.25

Item 2) ANother copy of Item 1

Item 3) another copy of item 1

 

 

I've sat here thinking WTF what a bunch of idiots.... Can someone help me with something to write back? All I've got so far is, and I really couldn't help myself:

 

Dear Sir/Madam

 

Reference: xxxxxxx – Your Letter Regarding British Telecom £367.81

 

Many thanks for your somewhat pointless and illogical letter you sent me dated July, 02, 2012.

 

I see on your letter that the so-called outstanding amount is £367.81.

 

As supporting documents to support your reasoning for this debt you have kindly sent me what appears to be a bill from BT which is in the order of £294.25.

Neither of the documents tie up, nor is there any explanation as to what these amounts are for despite me having written to you and BT MANY times, please refer to the past 9 communications between myself, yourself and your client.

 

I look forward to find out what you have to say for yourselves in regards to these mathematical in-equations which by my knowledge is basic preparatory school mathematical curriculum.

 

Furthermore, once you have referred back to your 1’s, 2’s and 3’s and corrected this, it would be handy to know how this debt appeared. A good example of such a document is called a statement outlining each and every charge which totals up to the final figure.

 

Regards

 

Maths Teacher

 

[maroondevo52]

Hi,

 

I take it you were with BT at some point, you could always send a SAR to BT, though it would cost you £10 but would let you know the score regarding any outstanding amounts or phone BT and ask them what the score is.

[adridude]

I know what it is, when I left BT, they realised they didn't charge me the 250 odd installation charge, so they billed me 6 months after I left i.e. with ANOTHER final bill... I just ignored it... I'm not caving in here, nor am I paying for a SAR when I already had a final bill, which unfortunately was lost over the years :S

[locutus]

Ignore ignore ignore

 

BT don't write on your credit file, so all they're likely to do is huff and puff a bit, and pass the "debt" to various DCAs.

[adridude]

they've ben doing this for months now.... tihs is just 'yet another occurance' lol Every time I ask for 'a statement', tada, a new DCA contacts me lol

[dx100uk]

phishing list debt

 

stop replying

 

dx

[adridude]

ahhhh, thanks for that... In that case, I'll just ignore them.. I've sent them the above letter, they WILL (I'm sure of this) not send anything or pass me on. I'll just print return to sender on further mail from them regarding this.

 

What's the best way to deal with receiving mail you want to RTS? 90% of it you ahve to open before you can send back. I had to with the previous tenants stuff as he had police warrants and allsorts lol!