Leather sofa company

[jules9906]

Bought 2 leather sofas April 2011 now have serious colour loss on arms and seating area. Representative called to assess told me I had bought a split leather product which will rub off giving an antique finish. I was not told this at the time of purchase. I discussed with salesperson why I was choosing a leather suite i.e. hard wearing, durable The receipt does not suggest leather is split leather, a term I had never heard of until company rep called. They are suggesting suite goes into workshop to be resprayed. I don't want that because. inevitably it will rub off again and this is not the type of leather suite I would have purchased if I had been fully informed at the point of sale. Any advice would be most appreciated

Edited June 21, 2012 by jules9906

[rebel11]

Hi jules

 

Have a read of 12 and 13 in my signature. Also who is the 'retailer'?

 

http://www.adviceguide.org.uk/england/consumer_e/consumer_common_problems_with_products_e/faulty_goods_e/what_is_meant_by_not_of_satisfactory_quality.htm