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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PDE to refund money ...


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so i had a repayment arrangement set up with these guys and they lifted more than they should have (should have lifted £60) and after constant emails with no replies i gave in and rang them this morning after £75 was taken from my account without my permission... actually got this solved fairly quickly which is why im so suspicious. i though they had only lifted about £80 extra... turns out they lifted over £140 extra and they are supposedly going to refund this today.... whats the likelyhood they do? nothing ever seems to go smoothly with these guys and i did tell them the money was required today as i need to buy food to which i got its up to your bank to put it in today :mad2: heres hoping it appears!

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Did you get it in writing? If you were told it by phone then it might not appear.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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thats what im worried about. i did ask to have an email sent to me.... still not through yet. if not will send them an email yet again, though they are completely ignoring my emails at the minute.

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Email them and state that if the funds are not returned pronto (they CAN do it the same day) you are taking it to the police.

 

In the meantime complain to the OFT and Trading Standards, this kind of behaviour is becoming more common with PDL companies and the OFT in particular have sanctioned a few for this very thing.

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Emma1989,

Keep chasing via e-mail for their confirmation. If I can (respectfully) suggest, unless you're recording calls, be careful of accepting any verbal instructions/agreements from them. They've a history of forgetting, misplacing, not recording, not remembering etc calls being made to them. Don't be caught out by believing what they say over the phone. Good luck.

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http://www.consumeractiongroup.co.uk/forum/showthread.php?348532-PDE-ignoring-my-emails-and-lifting-money!!&p=3818893#post3818893

 

OP

Just another of your threads from last month, oh why oh why... are you obviously giving card details? when their such a knowingly bad company to deal with

ask for their bank details and you won't go through this repeated saga yeah? and those details are even on this site look hard enough!!!

what happened last month?

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