@vodafoneuk Vodafone dragged out dispute **AWAITING UPDATES**

[Lee Vodafone Company Rep]

No worries citizenB.

 

I believe CISAS performs a similar function to the Ombudsman Service to which we're a member of.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

[Wayne0]

Subject Access Report

...

Subject Access requests are dealt with by Data Controllers or Compliance Managers,that is their job.

 

I sent that originally to orange exec office... You only have to send to the company. Not a specific person in the co. it's down to 2 them to forward to correct dept..

 

And not all companies have a data protection officer. But rewording is always helpful on any "template". Thanks

[Wayne0]

No worries citizenB.

 

I believe CISAS performs a similar function to the Ombudsman Service to which we're a member of.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

Ahh. Right. Yeah. My mistake. Orange is a member of cisas because broadband service it offers

[locutus]

There are 2 ADRs (alternative dispute resolution) for telecoms in the UK, CISAS and Ombudsman services:communications (formally Otelo) and Ofcom rules state all communications providers must sign up for one of these. To find out which, view the "complaints code" which the provider must post on their website and must make available to customers upon request.

[Lee Vodafone Company Rep]

Ahh. Right. Yeah. My mistake. Orange is a member of cisas because broadband service it offers

 

No worries Wayne0.

 

I just didn't want the OP becoming confused into thinking that they could refer their case to another Ombudsman.

 

Take care.

 

Lee

 

Web Relations Team

 

Vodafone UK

[lovenormoney]

new update

 

10 months on and i now believe i have indisputable evidence in my favor to try and resolve this. just don't know where to go with it.

 

so any advise from anyone would be greatly appreciated.

 

a quick recap: vodafone are requesting a payment of £1703 after they canceled all my contracts due to non payment of a bill i disputed and they couldn't be bothered to resolve and i have spent hours and hours trying. i made 2 calls requesting block/ bar on my son's phone in Oct 2011, it wasn't done despite being told otherwise. i refused to accept charges incurred and complained. went to ombudsman, report stated there was no evidence i made those calls. supplied evidence in form of call records. ombudsman then stated that call notes state i was told it was not possible to block/ bar a number.

 

so i have evidence i made those calls.

using my newly acquired truecall unit i recorded a call to vodafone asking for advise on how to control phone that wasn't in my possession, for instance a sibling who was at uni. i was advised to call vodafone requesting a block/ bar on that number.

i now have evidence that not only is it possible, but they actually advise it.

it looks to me that vodafone have at first tried to deny i made the requests, then possibly fabricated call notes to not only deceive me but the ombudsman as well.

 

looking for anyones input on this

[2Grumpy]

They sound as bad as the banks

 

I would be tempted to try a last letter to their CEO saying that you now have proof that they misled you and the ombudsman and it's time that they should now accept responsibility for this and resolve the situation before you have to take it any further. I would consider going for the newspaper option, given the amount of bad publicity that mobile companies are getting at the moment.

[lovenormoney]

further update:

 

have received SAR info.

notes are there comfirming i requested block/ bar on number in Oct.

this 1 must the the 1 the ombudsman is refering to:

 

dont understand wat libe means.

 

have contacted vodafone via live chat and their online email system requesting contact from their customer relations team, 1 says contact in 48hrs other says 3-5 days, so will just wait and see

[lovenormoney]

Quick note for Lee from vodafone, if ur still watching this thread. ombudsman not involved now so feel free to comment if u can

[MARTIN3030]

Thanks for pm.

Will look into it.

[lovenormoney]

thought i would try my luck with vodafone live chat. result, they even emailed the chat to me;

 

Copy of your recent chat with Vodafone online chat service team.

 

 

 

General Info

 

Chat start time

Aug 17, 2012 5:27:24 AM EST

 

Chat end time

Aug 17, 2012 5:38:23 AM EST

 

Duration (actual chatting time)

00:10:59

 

Operator

Jaya

 

 

 

Chat Transcript

 

info: Welcome to Vodafone! You will now be connected with a service adviser. We’re looking forward to assisting you today.

info: You are now connected with Jaya.

Jaya: Hello, you're chatting with Jaya, one of Vodafone's online customer service specialists. May I take your full name and mobile number please?

Jaya: Good Morning!

You: hi, cant find anything on website to help. im new cust.

Jaya:

Jaya: Will be my pleasure to assist you

Jaya: What information are you looking at

You: if i take contract for my son, when he goes uni, i wont have control of his phone. how would i stop him exceeding his allowance or stop xtra charges on that phone

Jaya: Well, in that case we do not have capping as such however, he can dial 44555 to keep the track on his usage and not to exceed it.

Jaya: Or, you can register the account online

Jaya: And view all the details from MY Account

You: but if he continues to use once exceeded is there anything i can do to stop xtra charges?

Jaya: Then in that case we can bar the outgoing services

You: how do i do that?

Jaya: You can contact us if this situation comes.

Jaya: Through chat or by dialing 191

You: so i would just need to contact you and request this?

Jaya: Yes!

Jaya:

You: ok well thats gud to know. thankyou

Jaya: Thanks for chatting with me. To tell Vodafone how I did today or to request for a transcript of this chat (by email), please click the "End Chat" button on the top right of the chat window.

Jaya: Is there anything else I can do for you today?

You: thats all thankyou

Jaya: Please rate your comments to Vodafone..

Jaya:

Jaya: Take care

Jaya: Bye

[Lee Vodafone Company Rep]

Quick note for Lee from vodafone, if ur still watching this thread. ombudsman not involved now so feel free to comment if u can

 

Hi lovenormoney,

 

Thanks for keeping your thread up to date.

 

Although it's unlikely to make a great deal of difference to the outcome of your case I will take a closer look at this in order to place the account record disclosed into context with your overall account history.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK