Bank Telephone Harassment

[adster2407]

Hi,

 

I have an ongoing complaint with MBNA regarding their harassment of me and my family. I was hoping someone might be able to answer a couple of questions or point me in the right direction for an answer.

 

1. If I am called by a bank, and I ask them over the phone to only contact me in writing and to remove my numbers from their system, do they have to comply with that request, and if so how long do they have to do so?

 

2. Are the bank allowed to insist I give them my security details before agreeing to remove the telephone number from the system?

 

3. If the bank calls a telephone number that doesn't belong to me, and they are asked by the owner, to remove the number from their system, how long do they have to action this?

 

4. Once I have written to the bank, asking them to only contact me in writing and remove my telephone numbers from their system, how long do they have to comply with this?

 

 

Any help would be very much appreciated.

 

Thanks

[huggy41]

I don't know the time scale but there is a template letter in the libary regards telephone harassment i would send them that letter and also add this quote to it

Please place on record that it has been our family policy for some time now to only communicate in writing

when dealing with our financial affairs from our home, as it is our right to do so under Article 8 of the

European Convention on Human Rights.

.

send recorded.

[unclebulgaria67]

Raise a complaint and point to the OFT Debt collection guidelines. ( Page 14)

 

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT664Rev.pdf

[adster2407]

Thanks for the replies. They stopped calling me a few months ago now, and I have a complaint going through with the Ombudsman. Unfortunately the Ombudsman seem to think 140 calls AFTER I asked them to only contact me in writing, is acceptable!!

MBNA claim that they didn't have to remove any numbers from their system unless I confirmed various security details or requested them to stop calling in writing, in which case the numbers would be removed from their system after 28 days.

[citizenB]

You might want to point out the following to both the FOS AND MBNA, especially as the Judge was extremely scathing in open court about their use of the telephone as a weapon of torture !!

 

http://www.bbc.co.uk/news/business-13199797

 

http://www.consumeractiongroup.co.uk/forum/content.php?707-MBNA-and-Link-Financial-tortured-their-customer!