Castlebridge Credit (Payday Express)

[Blossom99]

Made payment of £50 on agreed date by BACS into bank details they provided me. Now getting emails saying I have failed to make payment and therefore broken my repayment plan! So where the hell has my money gone?? Not sure what to do??

[renegadeimp]

Ignore it. As long as you have proof that you sent it to the account they gave you, then you are ok. If you are unsure, WRITE to them ( don't phone) and ask them to investigate and confirm. It might be a simple case of crossed wires.

 

So first, write to them and ask them to investigate ( include a transaction number, DO NOT GIVE THEM YOUR BANK INFO). Then post their reply to you. For now, just keep paying as per the original agreement.

[alice.in.wonderland]

Blossom99 . Police time - theft innit because yr money 'has gone somewhere'...youve bank statement so nothing to worry about.I threatned this once before with a PDL that I would go to the police and they quick enough discovered they had indeed rec'd payment

[Blossom99]

Thanks guys, I sent an email saying that no further payments will be made until I find out where the money went. Depending on what the reply is, I will say that I will involve the police. Honestly what is their problem? Are they that bored? They r getting their money for crying out what more do they want?

[asmilecostsnothing]

Hi hun, it really is just cause they don't like not being in control of payments!

They all notorious for it - wind up merchants as well as sharks

 

Your money will have gone somewhere, I wouldn't hesitate to get the police involved if it has been a number of days since payment has been made

[renegadeimp]

Youve paid the money to the account they said. You have proof.

 

Wait and see what their reply is. If they still say they havent recieved it, send the letter of dispute into the company, and contact your local police. Get a crime number, and contact the OFT and FOS stating the crime number and as much info as you can.

 

make sure to do all this by recorded delivery letter and keep a copy for yourself so you have undeniable proof.