Vodafone default problems

[monalithic2004]

Last December 2011 i relocated from Slough to the West Midlands due to finding work over here. In the process of me moving all my accounts over i accidently forgot about letting Vodafone know. In Feb 2012 i had a default posted on my credit file for £463. I did clear the balance on the 28th of March. I did speak to customer services but am getting mixed messages about if they can take the default off my file. Can anyone help me in getting Vodafone to remove the default from my credit file. Thanks.

Edited March 31, 2012 by monalithic2004

[gordonhutchison]

Last December 2011 i relocated from Slough to the West Midlands due to finding work over here. In the process of me moving all my accounts over i accidently forgot about letting Vodafone know. In Feb 2012 i had a default posted on my credit file for £463. I did clear the balance on the 28th of March. I did speak to customer services but am getting mixed messages about if they can take the default off my file. Can anyone help me in getting Vodafone to remove the default from my credit file. Thanks.

 

 

Start your own thread and post full details of your issue

[BRIGADIER2JCS]

Start your own thread and post full details of your issue

????

[MARTIN3030]

Thread created here for you.

[gordonhutchison]

????

 

I'm not in a great position to help as I'm trying to reslove an issue at the moment too; once I've had an outcome I will be able to help fellow members

[locutus]

Follow this advice

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafone.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

And the vodafone webteam will look into this and answer you in plain English

[Lee Vodafone Company Rep]

Last December 2011 i relocated from Slough to the West Midlands due to finding work over here. In the process of me moving all my accounts over i accidently forgot about letting Vodafone know. In Feb 2012 i had a default posted on my credit file for £463. I did clear the balance on the 28th of March. I did speak to customer services but am getting mixed messages about if they can take the default off my file. Can anyone help me in getting Vodafone to remove the default from my credit file. Thanks.

 

Hi monalithic2004,

 

Thanks for making me aware of this and for following the guidance provided by locutus.

 

Please be assured that I'll reply to your email as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK