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Natwest...helpful then not


lost1701
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Hi i have an account with natwest,a few months ago a direct debit tried to take 15 out of the account obviously not there. at that time couldnt afford it.bad times.

Then it just spiralled next thing i know 140 then to 350..thats a lot of charges,

 

It seems fair enough a couple of payments come out from a phone provider that im with..which strikes me odd..as the account is over its limit and no funds there to do it.So about 120 of that purley that payment.the rest is charges..

 

so i rang..

 

basically she said clear of the 120 that was taken out and £60 towards the charges.said im experiencing financial difficulty.Her response was the default process will begin but you have 28 days till its passed over to credit management team or some garble.

 

is there anyway to circumvent these people im not paying near 230 charges for a 15 pound failed direct debit.

 

suggestions as always welcome.

 

thanks

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