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KandCo Debt help please


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Hi

I have recently written to kandCo regarding my account as I have been made redundant - my letter stated that my financial circumstances have changed and requested that they accept no payment on the account and that they freeze the interest and no charges be added. I had received no response and this morning mistakingly answered my phone as didn't recognise the number. The girl on the end of the phone said they will continue to add charges etc to my account until I have a meeting with Citizens Advice and give them the reference. I said that I had written to them regarding my situation and was awaiting the reponse and they said they do not write and that her phone call is my repsonse.

 

Can they insist I meet with CAB and not freeze account until I have done that? I hadn't intended on meeting with them as I have been writing to my creditors by myself - most of which have responded and in writing!

 

Or what should my next course of action be?

 

Thanks, Clareyluxo

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