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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Need some help


neilfisk
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Hi,

Short story. I sequestratered In June 08 and discharged June 09. I have been fight the RBS since this time to get my PPI refund. I have gone to the FOS and they have only just come back and said that they will refund the monies but they state that it will go on my card.

1/ can they do this?

2/ it was my understanding that PPI was separate to the payment off the credit card?

 

Any advice here would be much appreciated.

 

Cheers

 

Neil

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I understand that you have been made bankrupt in Scotland.

 

I think that you should check with your bankruptcy counsellor but I expect that a PPI refund would have to be shared between your creditors as it refers to a time either before or during your bankruptcy.

 

It is certainly not for RBS to grab for themselves and it isn't for you either

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this may help

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?334150-ppi-and-trust-deed

 

I will ask ND to comment to clarify it for you

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Thanks, very much appreciate that info and if ND can clarify that would be great.

 

I just got another reply from someone on another forum, they state they are an IF and basically say that 'if I went bankrupt and I owed RBS money they have a right to keep it and because RBS is taxpayer owned he hoped they don't back down and they keep the money!!

 

Thanks again :)

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Hi neilfisk

 

Sorry we're not sure what exactly IF is short for?

 

Anyway, as far as the PPI refund goes:

 

You have the right to specify how you wish a valid PPI refund to be credited to you. It does NOT have to be credited against any balance outstanding on the agreement to which the PPI complaint relates (in this case, there is no outstanding balance anyway as it has been erased by the bankruptcy). You could simply request payment by cheque or bank transfer, for example.

 

However, we do not believe the timing of the PPI claim makes any difference to how it is treated by the Accountant in Bankruptcy (AiB). The matters in question predate the bankruptcy and so any "windfall" arising from a PPI claim would be treated as part of the bankrupt person's estate. Despite the fact that you were discharged 2.5 years ago, there remains an obligation on you to declare any such windfalls to the AiB. Failure to do so could result in the AiB making a Bankruptcy Restriction Order against you.

 

AiB helpline is 0300 200 2777 http://www.aib.gov.uk

 

We hope this information is useful.

 

P.S. The poster you refer to above is not helpful in this context. Whether RBS are taxpayer-owned is completely irrelevant to the issue.

For Free, Confidential and Independent advice: 0808 808 4000

Monday - Friday 9am to 9pm // Saturday 9.30am to 1pm // 24-hour voicemail. Please leave a message to request an information pack. http://www.nationaldebtline.org // http://www.mymoneysteps.org

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From the AIB website-

 

'Any assets aquired by the debtor after their discharge will not be transferred to the trustee.'

 

As long as the trustee has not already claimed the PPI there is no reason why the OP can't have a go and keep the money.

If 8% statutory interest is also added to any payment HMRC must be informed as the interest is taxable.

 

B

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