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Cash Genie/Carter Forbes - what a bunch..


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In order to take the complaint to the FOS, you need to have exhausted their complaints procedures or aren't happy at their response OR if they have ignored your complaint......(to get a licence from the OFT they do need to have a complaints procedure in place)....

 

complaint.info@financial-ombudsman.org.uk

 

Or you can call them ot open a complaint - 020 7964 1000

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  • 2 weeks later...

cash genie / carter forbes . i had a arrangement with these people for 10 pound a month and because im a looking to go into an iva they broke our arrangement and took 490 ponds in 9 or 10 different transactions i have complained to the ombudsman can anyone help me please

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Get a crime number from the local police and tell them you need it for the bank to get your money back

 

The ombudsman takes far too long to deal with issues

 

Also complain to

 

http://www.consumerdirect.gov.uk for the Office of Fair Trading

http://www.tradingstandards.gov.uk for Trading Standards

 

It is against the OFT Guidelines on Debt Collecting to take money on a day and take amounts not agreed.

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thanks im on to bank now with my crime ref number hope it works they took all my money the scumbags the bank said i will have to wait for the payments to clear my account and there not sure if they can return the money cause ive dealt with cash genie before im gettin so ****ed off

Edited by sasak30
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i have sent emails to every contact i have at carter forbes / cash genie but got no reply i have also reported the to oft and ombudsmen cab nxt anyone got any other ideas how i can get my money back

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