Cash Genie/Carter Forbes - what a bunch..

[losingmymind]

No doorstep visit and no text threatening further either!

[merbie13]

Hi! I am finally having time to do my complaint to OFT. Am i right in thinking that it goes to FOS as thats what links on direct.gov lead me too??

[42man]

In order to take the complaint to the FOS, you need to have exhausted their complaints procedures or aren't happy at their response OR if they have ignored your complaint......(to get a licence from the OFT they do need to have a complaints procedure in place)....

 

complaint.info@financial-ombudsman.org.uk

 

Or you can call them ot open a complaint - 020 7964 1000

[sasak30]

cash genie / carter forbes . i had a arrangement with these people for 10 pound a month and because im a looking to go into an iva they broke our arrangement and took 490 ponds in 9 or 10 different transactions i have complained to the ombudsman can anyone help me please

[sillygirl1]

Get a crime number from the local police and tell them you need it for the bank to get your money back

 

The ombudsman takes far too long to deal with issues

 

Also complain to

 

http://www.consumerdirect.gov.uk for the Office of Fair Trading

http://www.tradingstandards.gov.uk for Trading Standards

 

It is against the OFT Guidelines on Debt Collecting to take money on a day and take amounts not agreed.

[sasak30]

will the bank refund it with a crime reference number if it was paid on my debit card

[sillygirl1]

They should do, tell them you want to invoke the Chargeback system as your agreement was for x amount n x date, and they have taken way to much.

[sasak30]

thanks im on to bank now with my crime ref number hope it works they took all my money the scumbags the bank said i will have to wait for the payments to clear my account and there not sure if they can return the money cause ive dealt with cash genie before im gettin so ****ed off

Edited March 2, 2012 by sasak30

[sillygirl1]

Keep us informed, with the crime no the bank should refund you immediately. What bank is it you are with?

[sasak30]

barclays its so frustrating im now onto consumer direct i find it funny that cash genie say ive broke the agreement by looking at a iva when they are the ones who took all my cash

[sasak30]

i have sent emails to every contact i have at carter forbes / cash genie but got no reply i have also reported the to oft and ombudsmen cab nxt anyone got any other ideas how i can get my money back