JST Credit note on faulty part

[fedup74]

Hi everybody:-) Had loads of problems with our car (astra) and we were advised it could be the ECU that was faulty. Went through Breakeryard and were advised a co in Sheffield JST used spares had a reconditioned ECU with a 30 day guarantee. (The ECU tells you where there is a fault on your car)

 

Waited 5 days ( on a next day delivery!!) and the part came. Fitted it onto car and it added another fault- something to do with the immobiliser:???: Phoned JST and they told us to send it back and they would give us a credit note!!!!

 

We have phoned Breakeryard (who JST sell their parts through) who advised that we needed to open a dispute and they would sort out the refund.

 

Got an e-mail off JST who asked if we wanted a copy of their T&Cs if we were going to take further action!!

 

What rights do we have to get our money back- don't want a credit note for a co that we will never use again.

 

Thanks guys

[Space Cadet uk]

The replacement ECU (which actually runs the engine as well as storing fault codes) will have needed to be programmed to the immobiliser, hence the fault, the new ECU was probably not faulty at all, just not programmed to work with your car yet.

[fedup74]

Hi space cadet:-)

They sent the ECU, transponder and the chip to put in our key- the chip was damaged- it had a piece of plastic missing and we could see copper inside!!

 

Just want the money back now as our car is still off the road.

They're saying if you order electrical parts that don't work they will replace or give a credit note- it's in their T&Cs- which aren't available unless you ask for them:???:

Surely this can't be right- they could send out any old tat but would still either have the money or the customer would have to spend their credit note there???? Win win for them me thinks!

[fedup74]

Phoned breakeryard.com and they said they were going to sort out a refund. JST have sent an e-mail today which read:

 

"You will not be getting a refund!!"

 

Obviously we don't want a credit note from this co- is there anything in the distance selling regs for buying a used part? Or do we have any come back at all- their T&Cs aren't on the site when you order but they have kindly said they will send us a copy!

[grahamengineering]

Phoned breakeryard.com and they said they were going to sort out a refund. JST have sent an e-mail today which read:

 

"You will not be getting a refund!!"

 

Obviously we don't want a credit note from this co- is there anything in the distance selling regs for buying a used part? Or do we have any come back at all- their T&Cs aren't on the site when you order but they have kindly said they will send us a copy!

 

If I'm reading it rightly, you ordered something that was programmed specially for your car. That would make it a bespoke item and would not be covered under distance selling.

[fedup74]

Hi Graham- it wasn't programmed specifically for our car- it was just for the same year car. Does this make any difference??

 

The part that they sent had a piece of plastic missing out of the key chip so was in my mind was faulty.

 

Space cadet- when you say it wasn't programmed to our car- is that where you press your lock/unlock button on key while in position 2 on ignition- we did all that and it still had the original fault plus an immobiliser fault too.

 

I just can't believe they can send you a part with a 30 day guarantee then won't refund your money if you send it back as not working within the guarantee:???:

 

They are being smart ar*es too sending snotty e-mails.The co that they sell through have said we should get a full refund- I just hope they get a better attitude off them.

[Conniff]

Under the distance selling regulations you have 7 working days starting the day after you received it to examin and either accept or reject the item. You can send it back and they 'must' refund you within 30 days. Unless is says otherwise in their terms and conditions, they must also refund the postal charges. They cannot add that condition after it has been sent.

[oddjobbob]

I think its unlikely that both the existing ECU on yuor car AND the 2nd hand one you purchased are both faulty.

 

I'd look for another problem if I were you

[fedup74]

Thanks Conniff - they are saying it's stated in their T&Cs that if you order an electrical part they will only refund us a credit note- their T&Cs are nowhere on their site when you order and when this was pointed out to them they told us they would send us a copy!!

 

On the website that we found them thru their FAQs state if the part doesn't work they should offer a refund and if they refuse you can open a dispute- this has been done but they're still insisting no refund- we need that money to sort the car out and get it back on the road:-(

 

Thanks for that info- will have a look at the DSR -what about what Graham said- it is a bespoke item therefore not covered under DSR?

Sorry to be a pain in the butt!!

[heliosuk]

The programming needs to be done by a dealer or specialist so that it matches things like key codes and chassis no's etc. Unless you do this none of them will work. They have to be re-programmed to the individual car. It's not just a case of re-setting the key fob. The imobiliser cuts the fuel supply, ignition circuits, starter circuits etc etc and unless programmed to match..............forget it. Not necessarily JST fault.

 

The returns policy just follows standard manufactuers T&C's for electrical components sold to the public and you won't be able to necessarily prove the used item supplied was faulty unless you can confirm this from a manufactuers dealer who has tried to programme it.

 

That's why they don't work.