Comet Refund Question

[jayjayuk]

I have recently been through a similiar situation as some others

 

I have had a problem with a TV which i purchased from Comet

 

I have a red SED document which i can use to get a new TV, however, i have waited a month and still nothing interests me.

 

Truth is, the TV i really want will cost me extra, and due to my bad experience with Comet, i am reluctant to give them a penny more of my money, and would much prefer to purchase the same TV for the same price at John Lewis with a free 5year warranty, and none of Comets messing around or stress

 

Comet really do not help themselves, they will continue to lose customers the way they operate!

 

Anyway, my question is, am i entitled to a refund? the fault was reported over 6 months after purchase, but was well within the firsst year of purchase, then Comet took 6 months to reach a resolution, after some 4 repair attempts, before it was finally written off.

 

I really do not wish to deal with them anymore, they have removed any confidence i may have had with them

 

Thanks for reading!

 

Jay

Edited December 27, 2011 by jayjayuk
a

[dx100uk]

if its within a year i cant see why not

 

email the ceo

 

dx

[rebel11]

Hi jay

 

Write a Formal Letter of Complaint mark it as such. Explain whats happened, how they let you down and what you want them to do.

Send it to :-

 

Bob Darke, Managing Director

bob.darke@comet.co.uk

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

[jayjayuk]

Okay, will do as you suggest and send and write them a letter , will keep you updated of any developments!

 

Thankyou for replies.

 

Merry Xmas

 

Jay

[s12345a]

Why dont you do into the store and ask for a refund. An SED label will allow you to obtain a refund or exchange. Theres no need to write to the CEO or go to trading standards as Comet have already given you the SED document which entitles you to a full refund or exchange.

[Guest Comet Response]

I have recently been through a similiar situation as some others

 

I have had a problem with a TV which i purchased from Comet

 

I have a red SED document which i can use to get a new TV, however, i have waited a month and still nothing interests me.

 

Truth is, the TV i really want will cost me extra, and due to my bad experience with Comet, i am reluctant to give them a penny more of my money, and would much prefer to purchase the same TV for the same price at John Lewis with a free 5year warranty, and none of Comets messing around or stress

 

Comet really do not help themselves, they will continue to lose customers the way they operate!

 

Anyway, my question is, am i entitled to a refund? the fault was reported over 6 months after purchase, but was well within the firsst year of purchase, then Comet took 6 months to reach a resolution, after some 4 repair attempts, before it was finally written off.

 

I really do not wish to deal with them anymore, they have removed any confidence i may have had with them

 

Thanks for reading!

 

Jay

 

Hi Jay,

 

An 'SED' is authorisation for an exchange.

 

If you would like to contact me on http://ow.ly/65y2V, quoting your full name and address, we can discuss your options.

 

Adam

[GorgieBoy]

Why dont you do into the store and ask for a refund. An SED label will allow you to obtain a refund or exchange. Theres no need to write to the CEO or go to trading standards as Comet have already given you the SED document which entitles you to a full refund or exchange.

 

 

As "Comet Response" has stated an " SED " is an authorisation for an EXCHANGE . This term is getting mentioned quite often in various COMET threads .

 

Just to clarify , this abbreviation stands for " SALES / SERVICE EXCHANGE DOCUMENT " as in most cases the exchange is authorised by a Service Centre therefore to obtain a full refund will probably NOT be one of the options possible , but then again who knows anything anymore .

 

If a full refund is offered all the better.

Edited December 28, 2011 by GorgieBoy

[jayjayuk]

Hi Jay,

 

An 'SED' is authorisation for an exchange.

 

If you would like to contact me on , quoting your full name and address, we can discuss your options.

 

Adam

 

Done

 

The reference number for your question is #111228-001114

[dx100uk]

please keep this thread updated once pers info

which cannot be posted here has been exchanged

 

dx

siteteam

[jayjayuk]

Adam has kindly replied to me, stating that they were unable to offer a refund in this instance.

 

He also added that the tv which was written off is no longer stocked by comet, therefore I am unable to get the same tv, and suggested a cheaper alternative and then refund the monetary difference.

 

However, here is the thing...

 

If the item was still in stock, (PS50c6900) I would not want the same tv anyway, since every single 3dtv in the 'c' series has the same fault. The fault has been well documented over the Internet, and the fault is a design flaw which I can easily prove was there from purchase, making the tv unfit for purpose. therefore under the SOGA, surely I can demand a refund?

 

What are people's thought here?

 

Thanks again

 

Jay

[GorgieBoy]

Hi Jay ,

 

First things first COMET have written off your first Tv and have given you a SED which entitles you to a new Tv the same Specification as your original set .

I imagine now a similar model will be cheaper than the previous model as most Tv,s have come down in price in the last 14 months or so.

 

The fit for purpose thing is not as clear cut as one would expect and going done that road regarding SOGA will be long and painfull I would imagine , but as you seem to be determined to purchase another Tv from JOHN LEWIS that may be the only way to go if you have a few months to spare with a result not guaranteed in your favour regarding a complete and full refund .

 

COMET have sold thousands of the model you purchased no doubt and will fight you all the way to prove that this model does not have an inherent manufacturing fault.

 

It is not the answer you are looking for but most recent makes of plasma Tvs are poor and sub standard to say the least and although an expensive purchase for a Tv come in at the bottom end regarding quality and build compared to other more expensive makes and models .

 

A quick search on the internet will find many similar complaints with these Tvs all the time regarding various issues , also to be found are many 5 star reviews of the same model .

 

As a matter of interest what has been the fault or faults with your SAMSUNG PS50c6900 ?

 

Maybe best biting the bullet and accepting an exchange or even paying a bit extra and getting a better model as I reckon anything else will very time consuming and you do need another Tv pretty soon .

[rebel11]

Hi jay

 

Why can't you get the TV you want from Comet's, why don't they pay the difference as a goodwill gesture for the inconvenience, you've had 4 repair visits, probably countless phone calls and the stress. Have you sent that letter?

 

'He also added that the tv which was written off is no longer stocked by comet, therefore I am unable to get the same tv, and suggested a cheaper alternative and then refund the monetary difference.'

[jayjayuk]

Thanks for replies

Edited December 29, 2011 by jayjayuk

[jayjayuk]

Hi, thanks for replies.

 

Comet can fight all they like, they will lose once more in small claims court and pay the court fees if they wish, furthermore if it gets that far I will ensure other customers are made aware of the issue, most customers won't even realise a problem due to the nature of the fault, unless this goes to watchdog or some other public source. If comet or Samsung want even more exposure about the issue, that's fine by me. This was my whole problem with comet to start with, not doin enough and not understanding the extent of the issue.

 

The issue is regarding the 3d glasses losing sync with the tv, due to the infrared technology not being suitable for the job, this applies to all the 3d tvs in this series, they all used infrared, Samsung now use Bluetooth for the current 3dtv models, because the infrared caused so many issues.

 

This issue can be vey easily replicated and reproduce with any given c series 3dtv in court, it would be foolhardy for comet to even contest this.

Edited December 29, 2011 by jayjayuk

[s12345a]

I'm quite confused here. I remember a SED red label being issued to me for my washer dryer and I got a full refund without any issues.

[GorgieBoy]

I'm quite confused here. I remember a SED red label being issued to me for my washer dryer and I got a full refund without any issues.

 

Quite a lot has changed at COMET lately regarding certain procedures .

 

 

Hi Jay ,

 

Adam says no refund , but have you actually presented the SED documentation to your COMET Retail Store and asked for a full refund did they refuse also ?

 

Adam may reconsider once he reads your last post regarding the ongoing problems with your Tv.

 

Probably best putting the whole saga in writing to the usual address .

 

COMET do not like being on " Watchdog" but they do fight in the small claims courts everyday except weekends .

Edited December 30, 2011 by GorgieBoy

[jayjayuk]

Hi jay ,

 

Adam says no refund , but have you actually presented the SED documentation to your COMET Retail Store and asked for a full refund did they refuse also ?

 

Adam may reconsider once he reads your last post regarding the ongoing problems with your Tv.

 

Probably best putting the whole saga in writing to the usual address .

 

COMET do not like being on " Watchdog" but they do fight in the small claims courts everyday except the weekends .

 

Hi there,

 

Thankyou once more for your help

 

No i have not yet gotten that far, i just assumed that comet follow company policy to be very obstructive at all costs across the board, therefore, i figured i had to know where i stood before i entered the store, and the reason for my initial post on this matter.

 

It amazes me that, a customer can go to purchase an electrical item for several hundreds of pounds, and the item to eventually be found faulty, despite the fact that i identified the fault myself at the initial contact and insisted that the problem was a defect and would never be solved via repair and then having to allow comet to replace practically every part inside the tv, all at MY inconvenience and leaving me with the exact same fault as i started with! 6 months later and for them to simple just shrug their shoulders at the end and say, ok you were right all along!, now choose another one and start this whole debacle yet again!

 

The fault would still have existed with a brand new tv of the same type, and the alternative they offer which they claim is the closest model ( PS51D550C1KXXU) does not even have any internet functions such as iplayer, and is a series 5 tv, rather than a series 6 tv i had before, i fail to see how this is even close, and for those who have gone thought this process, to get comet to write it off is a groundbreaking achievement in itself and speaks volumes about the complicated rigmarole i had to endure just to get this far.

 

I could happily just buy another tv tomorrow, i am not short for money at all, it is just the principle of the matter here, i think i would rather spend the money to get my rights enforced!

Edited December 30, 2011 by jayjayuk
a

[GorgieBoy]

Hi Jay ,

 

The principle here is that the Retail Store are at the ham if you have SED documentation for an exchange Tv at the very least it must be of the SAME SPECIFICATION at minimum as your previously purchased Tv.

 

The first Tv you purchased was a series 6 is also known as a " SMART Tv " the replacement offered is a series 5 which has no SMART Tv functions ! , being offered this is not an option and the Retail Store must know this.

 

If the Retail Store can only offer a like for like specification Tv which costs more they cannot ask you to pay more , that is their problem .

 

Had you wanted a normal 3D Tv with no SMART Tv functions you would have purchased one in the first place , the purchase was made in good faith it is COMET that needs to get its act together here.

 

I would be back to the Retail Store and speak to someone that knows what they are talking about as so far this is all wrong.

 

A full refund should also be an option but as I said procedures and policys are changing at COMET with everyone singing from a different hymn sheet I am afraid .

 

They may offer you a Series 8 model at no extra charge as a goodwill gesture but dont hold your breath.

 

Good Luck ,