Hi there, Thankyou once more for your help No i have not yet gotten that far, i just assumed that comet follow company policy to be very obstructive at all costs across the board, therefore, i figured i had to know where i stood before i entered the store, and the reason for my initial post on this matter. It amazes me that, a customer can go to purchase an electrical item for several hundreds of pounds, and the item to eventually be found faulty, despite the fact that i identified the fault myself at the initial contact and insisted that the problem was a defect and would never be solved via repair and then having to allow comet to replace practically every part inside the tv, all at MY inconvenience and leaving me with the exact same fault as i started with! 6 months later and for them to simple just shrug their shoulders at the end and say, ok you were right all along!, now choose another one and start this whole debacle yet again! The fault would still have existed with a brand new tv of the same type, and the alternative they offer which they claim is the closest model ( PS51D550C1KXXU) does not even have any internet functions such as iplayer, and is a series 5 tv, rather than a series 6 tv i had before, i fail to see how this is even close, and for those who have gone thought this process, to get comet to write it off is a groundbreaking achievement in itself and speaks volumes about the complicated rigmarole i had to endure just to get this far. I could happily just buy another tv tomorrow, i am not short for money at all, it is just the principle of the matter here, i think i would rather spend the money to get my rights enforced!

Hi, thanks for replies. Comet can fight all they like, they will lose once more in small claims court and pay the court fees if they wish, furthermore if it gets that far I will ensure other customers are made aware of the issue, most customers won't even realise a problem due to the nature of the fault, unless this goes to watchdog or some other public source. If comet or Samsung want even more exposure about the issue, that's fine by me. This was my whole problem with comet to start with, not doin enough and not understanding the extent of the issue. The issue is regarding the 3d glasses losing sync with the tv, due to the infrared technology not being suitable for the job, this applies to all the 3d tvs in this series, they all used infrared, Samsung now use Bluetooth for the current 3dtv models, because the infrared caused so many issues. This issue can be vey easily replicated and reproduce with any given c series 3dtv in court, it would be foolhardy for comet to even contest this.

Thanks for replies

Adam has kindly replied to me, stating that they were unable to offer a refund in this instance. He also added that the tv which was written off is no longer stocked by comet, therefore I am unable to get the same tv, and suggested a cheaper alternative and then refund the monetary difference. However, here is the thing... If the item was still in stock, (PS50c6900) I would not want the same tv anyway, since every single 3dtv in the 'c' series has the same fault. The fault has been well documented over the Internet, and the fault is a design flaw which I can easily prove was there from purchase, making the tv unfit for purpose. therefore under the SOGA, surely I can demand a refund? What are people's thought here? Thanks again Jay

Done The reference number for your question is #111228-001114

Okay, will do as you suggest and send and write them a letter , will keep you updated of any developments! Thankyou for replies. Merry Xmas Jay

I have recently been through a similiar situation as some others I have had a problem with a TV which i purchased from Comet I have a red SED document which i can use to get a new TV, however, i have waited a month and still nothing interests me. Truth is, the TV i really want will cost me extra, and due to my bad experience with Comet, i am reluctant to give them a penny more of my money, and would much prefer to purchase the same TV for the same price at John Lewis with a free 5year warranty, and none of Comets messing around or stress Comet really do not help themselves, they will continue to lose customers the way they operate! Anyway, my question is, am i entitled to a refund? the fault was reported over 6 months after purchase, but was well within the firsst year of purchase, then Comet took 6 months to reach a resolution, after some 4 repair attempts, before it was finally written off. I really do not wish to deal with them anymore, they have removed any confidence i may have had with them Thanks for reading! Jay