@o2 O2 sending debt collector letters after they failed to charge us for broadband now ant full payment

[memobli]

Hi all, hopefully someone can help us with this? We had a 12 month contract with O2 for home phone/broadband, we paid by direct debit each month the amount requested by O2, but were unhappy with the service supplied and when the 12 months were up, we asked for a MAC code so we could move supplier, this was given with no hassle and we gave this to a new supplier. Just after this we received a letter from O2 saying that we owed them money because they had not charged us for the broadband during the contact just the home phone part.

 

We refused to pay this as we were never told of this till after we requested a mac code at the end of our contract, now we have Fredrickson International Limited demanding £346.40 outstanding balance, if not paid in seven days a £30.00 court fee, £50.00 Solicitor costs, giving a total amount of £426.40

 

The letter from Fredrickson, does not even include our surname!!! just addressed to my wife's Christian name which is also spelt wrongly!!!

 

 

I have been looking around the forums for any advice from people in the same boat but were unable to find anything.

 

Many thanks

 

Martin

[dx100uk]

typically i'd ignore the freddies begging letters

 

they have no legal powers to do nowt!

 

if the debt does not show on your cra file

forget it

 

dx

[Somebody Told Me]

Presumably you agreed to a package chargable at a certain rate which if you weren't being charged for the broadband part would have differed to the amount being debited from your bank account.

 

Now although you weren't entirely happy with the service provided BT will argue that it was supplied and used and and therefore will expect payment.

 

If you've refused to pay and ignored their reminders then you've placed yourself in a tricky position as will probably have recorded adverse info on your credit file and based on O2's handling of other cases on here they'll be in no mood to remove this.

 

As dx suggests, check your credit file. If they've yet to record a default I'd register a dispute with O2 directly and by-pass the DCA. At the same you're best trying to negotiate a settlement figure.

[memobli]

thank you both for the responses, i will check my credit file and go tell fredrickson to go swivel will contact o2 also and see what can be done.

 

Presumably you agreed to a package chargable at a certain rate which if you weren't being charged for the broadband part would have differed to the amount being debited from your bank account.

we paid what ever amount that O2 requested, surely if they were incorrect in their charging it should of been noticed by them before the year was up? thank god i didn't have a 24 month contract with them in that case Edited December 13, 2011 by memobli
addition

[Somebody Told Me]

I think the lesson here is to check your bank account to make sure your DD's are being taken for the correct amount as this could've been avoided.

 

Good luck with getting it sorted with O2 and be sure to keep us updated on your progress.

[Dan_O2]

Hi there, sorry that it doesn't seem to have been approached in the best way. Have you had chance to investigate this further yet? Have you had anymore conversations with Customer Service or Fredrickson International Limited?

[dx100uk]

Hi there, sorry that it doesn't seem to have been approached in the best way. Have you had chance to investigate this further yet? Have you had anymore conversations with Customer Service or Fredrickson International Limited?

 

dan if you are going to advise on behalf of 02 then please contact

admin@consumeractiongroup.co.uk [remove the space here]

before posting further replies

to gain official status

 

dx

siteteam

[memobli]

still waiting for reply from Fredricksons atm

[Somebody Told Me]

dan if you are going to advise on behalf of 02 then please contact

admin@consumeractiongroup.co.uk [remove the space here]

before posting further replies

to gain official status

 

dx

siteteam

 

Has there been any contact yet to make this official.

 

Would be good to see them follow up on this.