@curryspcworlduk Curry problem

[concorde]

Hi all,a friend of mine, his sister-in-law (90 yaers old) is having a problem with an electric cooker purchased from Currys 13 months ago.The problem is that one of the electric rings will not turn off.He has been to the store where the item was purchased and he was told that the cooker was out of warranty by one month and there was nothing they could do until he mentioned that they the retailer had an obligation to the customer for 6 years and produced the proof of there obligations.They then told him ah!!we know about that you will have to get an electrician out at your cost to see if it is a manufaturers fault then get him to write a report for you to send to Currys head office to see if they will bear the cost.

Surely this is not correct the customer should not have to pay out for anything.Any help would or advice would be much appreciated.

[rebel11]

Hi concorde

 

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES CLICK HERE

 

I would write a Formal Letter of Complaint , mark it as such. Explain whats happened, that theres a Health and Safety Issue

as the ring stays on. Explain what you want them to do and that their customer is a 90 year old, explain that this is an exceptional situation and they need to fix or replace the item ASAP, like yesterday.

 

Sent it to :-

 

John Browett, Chief Executive

john.browett@dixons.co.uk

 

Some Tips - http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

 

It might also be worth contacting Ageuk

 

http://www.ageuk.org.uk/

 

I would strongly advise against using that appliance

[concorde]

Hi concorde

 

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES CLICK HERE

 

I would write a Formal Letter of Complaint , mark it as such. Explain whats happened, that theres a Health and Safety Issue

as the ring stays on. Explain what you want them to do and that their customer is a 90 year old, explain that this is an exceptional situation and they need to fix or replace the item ASAP, like yesterday.

 

Sent it to :-

 

John Browett, Chief Executive

john.browett@dixons.co.uk

 

Some Tips - http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

 

It might also be worth contacting Ageuk

 

http://www.ageuk.org.uk/

 

I would strongly advise against using that appliance

 

Many thanks for your quick response re the problem,I am trying to get hold of my friend and try and guide him as to what he can do.Personally I would be going back to the store as soon as possible to get the matter sorted out.asap.

[Guest Paul - CurrysPCWorld]

Hi Concorde, Sorry to hear about the trouble you have experienced with your friends cooker. I would advise that you speak to our customer services team on 0844 561 0000 (local rate) they will be able to set up an Our of Warrenty claim for you. This is in line with the sales of goods act which states that electrical appliances have a lifespan of upto 6 years. If you call the team they will be able to set you up with everything that you need to get this issue resolved. You may be asked to get an independant report on the cooker and you will have to pay for that. If it is deemed that the fault is caused by a manufacturing defect then the cost of the report will be refunded. I hope this helps with your query. Kindest regards,PaulThe KNOWHOW Team

[MARTIN3030]

Welcome to the site Paul.

We look forward to our member being able to update with positives following your representations here.

[kurvaface]

Is the KNOWHOW team the same / replacement for the notoriously bad "Tech guys"

[hornetcarp]

Is the KNOWHOW team the same / replacement for the notoriously bad "Tech guys"

 

 

i believe they are!!

[blitz]

Currys can insist on your paying initially for the report, however they must reimburse you if it is an inherent fault. Proof of burden is down to the customer after 6 months even with H+S issue items. [source: Sales of Goods Act 1979 (As Amended) Part 5a S48A]