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Lending Stream & Mackensie Hall


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Hi can anyone help?

 

After months of trying to set up a payment plan with Lending Stream - all emails went unnoticed - my account was passed over to Mackensie Hall - about 3 times the amount of what I owed them!

 

I explained the situation to MH and asked for a breakdown of all the charges and a copy of my original loan agreement as i can't find it.

 

They've said that they've contacted LS for this and that my account is now on hold pending receiving that info from them.

 

My question is - what now? Do i send an 'Account in dispute' letter? It's been almost 2 weeks since MH emailed to say that they had requested the information.

 

Any advice would be great.

 

Thanks

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Hi Dulwich

 

I did exactly the same thing and received the same letter as you about a week ago. My account is "on hold" pending information from Lending Stream. I'm just going to wait until I hear from them again, the onus is on them now.

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If the account is on hold sit and wait for the time being, as you have written and received a response they will not act until the relevant information has been provided.

Once you have the details a dispute may be possible at that stage.

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