Marsay v Morgan Stanley

[marsay]

Hi All,

 

I am making headway on quite a few claims at the moment (and will make a donation once successul) but I have one question burning in my head at the moment and I wonder if someone could answer it for me please?

 

After sending SAR letter asking for statements etc....I received a letter back advising that the fees are processed automatically and do not require any manual intervention!!

 

Also that there have been 4 late fees chargs of £15 and one at £20 plus 5 overlimit fees at a level of £20. We intend to credit your account with the sum of £60. This amount represents the difference between all charges applied to your account and the £12 charge we will soon be implementing. We will not be reviewing the administration fee charged in respect of your data protection act subject access request, as this is a valid charge for processing your request..

 

We should be grateful if you would confirm that this offer is accepted in full and final settlement of any issues in relation to charges applied to your account.

 

My question is where do I stand with this as they are offering to refund the difference between what they charged me and the £12 legally allowed? obviously they have not taken into consideration the interest on these charges over the last 6years!

 

I look forward to hearing a response

 

Regards

 

Marsay

[clarkey1]

It is all very well them now changing their fees, but this is too little to late they have been taking penalty charges from you and they should be made to pay them all back.

 

Have you received your statements yet, if not stick to your request and advise them that time is running out and you will look into this when you have received the information you have requested.

 

In addition to the above make sure you ask to see a copy off the agreement you signed and there TC's you may see a few surprises:wink:

 

Then follow the process and go for the full amount it’s your money.

 

Good Luck.