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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cash genie and Carter Forbes


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That will be the Allocation Questionnaire, you answer the questions, Yes to small claims, Yes to Mediation (this is where they have caved in before) and any questions you don't know get back here. Get that back to the court it came from ASAP. It doesn't cost you anything to file the AQ but will cost THEM £80.

 

They might want to settle out of court but don't let them... they had plenty of time for that before. The judge won't like it that they used the court to try to get you to pay an extortionate amount.

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No, because in the defence we put costs to be borne by either side, they are stumped on that side!

 

The judge would only make you repay at a level and amount he feels is reasonable so their charges would have to be explained fully, as would their interest rate.

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  • 2 weeks later...

I am very interested in this thread as they are threatening me too! Is there any evidence that a Court will make a judgement for the original capital plus one month's interest only, as I have paid that back and more but apparently I still owe them hundreds of Pounds.

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There is plenty of evidence, you cannot have a specific piece of evidence in this case to cite as all their particulars of claim have been very flawed, this alone is enough to upset them.

 

Stop worrying about what MIGHT happen and stick to your own thread. UNTIL you receive court papers which HAVE to go via post they are just threats.

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In your case the fact that the original loan has been repaid and interest (was this via rollovers?) that can be used against their claim, and they would have to discuss all the charges etc - which they haven't to date.

 

They have no case to answer IMHO.

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  • 2 weeks later...

why they charging letters for?

Iaintw is a registered customer services official/profit Protection staff/supermarket worker and who deals with customers

Buying laptops with advice etc

ISP Moderator and chat room helper for chats

Aviationist and train advice

Credit references and bank helper advice

Loss Protection (civil recovery)

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  • 4 weeks later...

UNLESS there is a restriction on you discussing this,

it would be beneficial to other site users to know the

successes or failures of such actions.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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well basically my original loan was £150 id try to get them to accept 180 which they wouldnt. Id already paid £45 and also a seperate 30.Cash Genie took me to court for 1500 roughly.2weeks before the hearing they changed the amount to 1000 and apologised for the mistake they had made. the judge brought this up but wasnt bothered and i now currently owe 900 after court.I am tempted to appeal. Just wish i had more evidence of phone calls and emails which they show that id sentI said from the outset i would pay the amount plus 1 months interest

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Thank you Timmy, this is very brave of you to share in helping others - Every respect to you and I hope you do decide to appeal x

The above views are my ownEdit - wish I had your strength, may need a dose!!! my mind is set to on what I need to do

Edited by asmilecostsnothing

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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the rep who had turned up was rubbish, hardlys knew anything when he was asked things. To be honest after a few minutes i could tell that this judge looked at me as if he was my head teacher and that i a pupil. Stuff it im going to appeal

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