Advice about a Tesco complaint

[sash19]

I made a complaint in March to Tesco about a croissant I bought from there. My 3 year old son was eating his croissant when he complained that there was something sharp in his mouth, I told him to spit it out. I then noticed a sharp piece of metal was in the other half of his croissont he was eating, luckily he had only scratched his tongue. I returned the croissant immediately to Tesco. I did not get a reply till last week, I was told that they had lost the croissant and apologised, in return forthere delay in replying I would receive an apology letter and a money card for £50. I was very disappointed and explained that my son could have swollowed that metal piece and that there could have been metal pieces in the other packs of croissants causing a person serious damage.

 

Should I take this further or just except the apology?

 

Regards

 

Sash

[Crazy Diamond]

Not a lot you can do TBH, with no item, no proof, and them saying they've lost the croissant...

[sash19]

I did take some photos......and received a receipt from a member of staff

[sequenci]

What was the actual outcome of your 3 year old son eating it, that's the key question here.

[rebel11]

Hi Sash

 

You are right in stating that it could have been dangerous for your son and other consumers. You should of contacted Trading Standards at the time. You can still contact Trading Standards, as you don't know if it's effected any other Consumers. I very much doubt that they have lost it, but it gives them a way out of the situation. I would go back to them, tell them you will be reporting the matter to Trading Standards and they haven't investigated the matter in the way that you would expect from a large supermarket chain.

[citizenB]

thread moved to Retail subforums where other Tesco complaints are being made

[rebel11]

Thank You:oops:

 

thread moved to Retail subforums where other Tesco complaints are being made