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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jacqueline07 v London Scottish ***WON***


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Hi - thought I'd better start my thread for London Scottish. Haven't seen many for this company - but after looking through my statements etc. (I keep everything for ages!) and following normal procedures etc. I have issued a claim against them. Deemed served 23rd August - they have until 6th Sept to reply.

 

Watch this space.

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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  • 2 weeks later...

today i have recieved a letter from london scottish stating that i agreed to ts and cs, and that they will not refund any money nor will they remove the default.:evil:

therefore i shall now file a claim near to pay day (end of month).:-)

will keep posted.

quote.gif

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Maxwjz - London Scottish have until today (6th) to acknowledge the claim - hopefully there will be something in the post when I get home today - have not heard a peep out of them since submitting the claim. Will keep you posted.

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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No - nothing in the post - will give it another couple of days - my claim with abbey was to be acknowledge by the 4th - court sent a letter saying that they had acknowledged on the 4th!! If I haven't heard by Friday I'm going to ring the court.

 

My claim with LS cost me £80.00 - I think when you log onto the website there is a page that lists the costs there. Good Luck and keep posting ;)

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Have rang the court today - London Scottish have not acknowledged so was advised to send in the Request for Judgement. I don't know if I feel good about this or not - knowing as I do that they will probably plead ignorance etc. etc.

 

However, I'm filling in my form, asking for immediate payment and we will see.

 

I asked the court manager if I should contact LS - she said no - they haven't replied so I am entitled to claim my money!!

 

We will wait and see.

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Any advice on whether I should be doing something else with this? I have sent the request for judgement form off to the court - do I just wait now and see?

 

Thanks

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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OK - received Judgement for Claimant through this morning from the court. Will wait next week to see if London Scottish send through their cheque - I'm not calling it a victory yet until I have their cheque in my hand!

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Some advice would be welcome - have received judgement from court - but have heard nothing from London Scottish. What is the best way forward - telephone London Scottish direct? Do I have to allow them so many weeks or days to contact or send monies? thanks - Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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**bump**

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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OK - have just spoke to London Scottish - after holding for 15 minutes as the person answering the phone didn't have a clue what I was talking about - another gentleman rang me back. Asked that an office manager could perhaps ring me tomorrow to discuss progress on the complaint. I said "with all due respect - this is no longer a claim and I had received judgement - therefore I would like to know when the monies will be sent". He asked which address I sent the info. to (including the court claim) and I replied to the corresponding address on all of my letters. This, however, does not seem to be their head office.

 

Does this matter?

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Hi - I've posted a thread on this in "Other institutions" but seem to be the only one so far that has issued a claim against this company.

 

I have received default judgement against them. They failed to acknowledge and defend. Judgement was issued on 14th September.

 

I was quite undecided what to do - court said that it was up to me as to my next steps. Tried to ring London Scottish yesterday and was told that someone would ring me today (21st) to discuss progress of claim! Respectfully told them that the claim was complete and I had received judgement. No-one rang, so I rang back today, was told by the call centre that they are not allowed to discuss this with me over the phone as it is now being dealt with by their solicitors. I have said that unless I receive correspondence by Saturday, I will be applying for the warrant of execution.

 

Can anyone advise - have I done the right thing - should I just apply for the warrant anyway - they have had over a week to write to me. I don't really want for them to apply for the set aside and delay this any further.

 

Does the warrant, if issued now, prevent them from applying for the set aside or can they do that anyway. I'm tempted just to fill in the form and post it tomorrow anyway. Total monies now £801.47 (without warrant fee)

 

Any advice would be much appreciated - I've read through Nightstar v Barclays and feel that I have already given them too much time (?)

 

Many thanks

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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*Bump* anyone - please - I'm really annoyed that these people still think that they can "progress" my complaint when I've received judgement. I think that I'm going to send in the warrant today anyway but some advice on what they can do would be most appreciated.

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Many thanks zootscoot - posted warrant recorded delivery yesterday. Hopefully that will work although I'm not holding my breath until I receive payment. Read through Dashngail's posting from you and made my decision from that. Once again, many thanks.

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Notice of Warrant received from court and also after a trip to the post office a cheque for £860.67 from London Scottish. Yippeeeeeeeee, I've won.

 

Many thanks to those that gave advice on this one. This is my first positive outcome so, as James Brown would say, I feel good!

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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WELL DONE Jackie - fantastic news! :D

--------------------------------------------------------------

HSBC

Settled in FULL on 8/8/06 - £3619.53

:D

CAPITAL ONE

Settled in Full on 6/9/06 - £84.76

:D

ABBEY NATIONAL (Old N&P Mortgage)

Settled In Full on 2/3/07 - £307.13

:D

SPML

*Court Case Withdrawn - family illness*

MORTGAGES PLC

*Court Case Withdrawn - family illness*

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Thank you Les - although having looked at the cheque the figures say £860.47, the words says eight hundred and sixty seven pounds and forty seven pence. They can't even write cheques out properly!! Will take the letter into the bank tomorrow with cheque so that they can verify the amount. Hopefully this will be OK.

 

Could a Mod change my thread to WON - thanks so much.

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Share on other sites

Well done Jacqueline, it certainly does lift the spirits, wish Preffered were as lax as London Scottish

Barclays Bank

13/9/06 - ACCEPTED HALF ON BOTH A/Cs

HSBC

21/10/06 - SETTLED IN FULL

Preferred Mortgages

11/8/06 - prelim let sent - redemption fee

12/07 - case dropped

Halifax B/S

2/07 settled in full

Halifax visa card

MCOL due

Citicards & Hillesden

2/07 Data Protection Act & CCA let sent

3/07 Prelim let sent

4/07 LBA sent

Barclaycard

04/07 offer received for 1/3 - refused

Argos Card services

Half offered - refused

PPI Claims:

8/12 MBNA Loan settled in full

7/12 Barclayloan settled in full

9/12 Liverpool Victoria settled in full

7/12 Barclaycard claim rejected

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I hope so too, cause I soon as I've moved house (in the very near future) - Preferred are next on my list - they have been one of the worst mortgage companies I have dealt with - always rude and condescending - never replying to my letters - almost taking our house from us in 2005 whilst hubby was studying full time - terrible lot. Best of Luck to you.

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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