Whirlpool/ Comet Extended Warranty

[sidspop]

As breif as I can.

 

I bought a machine from Comet 31st December 2008.

Paid for 5 year warranty cover.

February 2011 Bearings went, called service centre.

They agreed, man turned up and fixed it, bringing with him parts to repair, following on the phone diagnosis.

 

September 20th 2011, bearings gone again. Tried on phone diagnosis, girl agreed. Engineer called, (his jobsheet said suspect bearings).

He ordered parts, and expected date for fitting is 3/10/2011.

 

So Comet and their insurance company/ repair people expect my family, me, wife, two teenage, two under 2 years old,

to live without a washing machine for 2 weeks.

 

I think that is both unreasonable, and unacceptable.

Given that I took out extended cover to give piece of mind, I now am very angry, and feel that they have my money, and couldn't care less.

 

I would welcome peoples thoughts, and can I insist on a replacement machine, given its ability to break within 6 months, same fault.

 

Andy

[martin2006]

SOGA is your friend here, have a read and then post back.

[dx100uk]

sadly the extended warranty is all but a useless spoof in most cases.

 

as advised, soga is the course of action now

but it cannot be ignored the warranty has been usful though it would have been free under soga.

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

 

i would write to the CEO of comet [info is in threads here]

 

with the story and yes demand a replacement

 

dx