Was I miss sold Extra Care?

[Yorkshire Devil]

On the 25th March 2011 this year I purchased an Ipad 2 64GB 3G from Comet. The sales assistant sold me the Extra Care agreement and he said basically it was like Apple Care but for £164.99 it covered accidental damage for if it was dropped or a drink spilt on it. He said basically it was Apple Care with Accidental Damage.

 

Upon watching Watchdog tonight they didn't paint a very good picture of this plan and they had someone who was told it didn't

 

On the receipt it states 712795 APPMM MC775BA 2YR TAB 600-750 Level Of Support Standard £164.99.

 

I just wondered is it worth the paper its written on or should I cancel it.

 

I hope I wasn't duped to get the sales figures up!

Edited September 8, 2011 by Yorkshire Devil

[person]

I would also like some advice on this. Was told exactly the same as the OP. One example was if I my son or his friends were using it and dropped it, it would be covered, even if the damage was only cosmetic!

[martin2006]

Does it say whether its covered for accidental damage in the agreement, if it isnt it will say its not covered for it.

if it isnt, its back to comet for a chat with the store manager and salesman

[dx100uk]

any extra cover is a WASTE OF MONEY

soga as well as your sat rights cover it ALL

 

there is no benefit whatsoever.

 

its really only the dixons group and the comet lot that CREATE the soga no cover issues in the first place.

 

SOGA/sat rights/home insurance cover you for almost every issue that might happen

 

dx

[slixchick]

I worked at Comet for 4 years (not as a salesperson I might add!) and I absolutely advise to cancel it, as long as you keep your receipt you get a 12 month manufacturers warranty on the item. The salespeople lie throught their back teeth because they make £5 commission on a 5 year extra cover sale and £3 for every 1 year extra cover they sell (btw did they try to get you to sign up for the items on credit?? - yes even more commission for the store). Your home contents insurance would probably cover everything the extra cover claims to...ahem....cover!

My advice also is if you do go back to the store to get it cancelled don't get drawn into a conversation with the store managers because they'll go all out to try to persuade you not to cancel, they even try guilt trips on customers.

I may sound like a bitter ex employee but I can assure I'm not I left for a better job with more pay and not on bad terms either.

[dx100uk]

the manu warranty is in addition to soga not a replacement of

 

but tnx the info, very eye opening!

 

dx

[slixchick]

I know, I didn't mean that the extra cover was a replacment, sorry, I'm so bad at explaining things haha!!