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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent help needed re finance with Log Book Loans


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Hey guys,

 

My name is Kay and I am new to this, I have read through the posts, but I am still struggling.

I bought a BMW 5 series on a V plate (1999) from a traders in Nov 2010 for just under £3000. On Thursday 25th of August my car was taken by some bailiffs saying there is outstanding finance with Log Book Loans. Ive spoken to them, no help at all, just saying that a release fee of £790.00 is required. I need to know where I stand. I went to the police to report fraud by the trade who sold me the car as Trading Standing advised me that they were not supposed to sell the car as they did not have the "Title to Goods." The police said it was a civil matter and to see a solicitor. The trade assured me that the car was HPI clear and that they would send me the paperwork in post. Not surprisingly they havent. I've tried to contact them, but they are just fobbing off by saying they don't exist, the company have changed, etc

 

What do I do??? One of the posts here said that a Bill of Sale cannot be registered with a vehicle that is over 8 years old. The vehicle was made in Sept 1999, on the HPi report it which I did on 25/08/2011 states the following:

 

Date of interest: 24/05/2010

Finance company: log Book Loans LTD

Agreement no:

Agreement type: Data not provided

Agreement term: 48 months

 

Surely they are supposed to chase the previous owner?! Log Book Loans have said that they will action the car in 14days from the 25th of August. I urgently require advise.

 

I appreciate any response in advance, I am completey stuck with this

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