Advice required with retail issues

[lucylis]

right I currently have two issues!

 

first is an ongoing fault with a car we bought nearly two years ago! the fault has never been fixed as it is an intermittent fault (although it has been witnessed by independent mechanic, sent by the finance company) the garage said they would replace the car like for like but never came through with this and been waiting 8 months. so now the problem being the finance company agree we have grounds to reject the car on the grounds of it not being fit for purpose! but the garage have refused to have anything to do with it. Spoke tot rading standards and they agree we have grounds to reject! but we have wrote to finance company and they have replied saying they are awaiting response from garage! just so frustrated as the problem is worse on car and even tho we paid for the added warranty to have car repaired when purchasing it.... the garage are refusing to look at it. ANy advice would be grateful as I feel we are really being messed about!

 

2nd problem. Bought a kitchen 3 years ago including hob and oven, recently the seal has broke on oven and top oven and on trying to order new ones we have been told the model is now obsilete and we can not get replacement parts! so we are now left with an expensive oven that we can not use. anyone any ideas, what we can do? we rang stoves who made oven but they said they can not do anything and its down to company who sold it! be grateful for any advice as currently without oven

[dx100uk]

both of your cases are covered by soga

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

 

dx

[dx100uk]

pers on the car front i'd stop payments and hand it back!

 

dx

[lucylis]

do not want to stop the payments as we put 8 1/2 thousand into the car, the rest was on finance

[rebel11]

Hi lucy

 

Welcome to CAG

 

The guys will be happy to advise as soon as they are available.

 

Thread moved and title edited.

[lucylis]

Thank you! I look forward to some advice!

[perplexity]

2nd problem. Bought a kitchen 3 years ago including hob and oven, recently the seal has broke on oven and top oven and on trying to order new ones we have been told the model is now obsilete and we can not get replacement parts! so we are now left with an expensive oven that we can not use. anyone any ideas, what we can do? we rang stoves who made oven but they said they can not do anything and its down to company who sold it! be grateful for any advice as currently without oven

 

That is correct.

 

It is down to the company who sold it, so you need to have go the company.

 

If they can't repair or replace then you are entitled to a partial refund, instead, so long as you can prove your case against them.