Demonsterfying the banks-The negative side

[Mrs_Ryan]

Im afraid, YB, that when it comes to NatWest things arent going to change. I switched to Alliance and Leicester last year because my major complaint with NatWest was that they were useless.

 

I have lost count of the times i had bad customer service from them, I think what is most sticking in my head was a couple of occasions, one was when someone in 'customer services' told me i should stop dragging my problem over different branches, and that it was my own stupid fault (ACCOUNT LATER NOTED AS BANK ERROR - IT WAS) and another sour-faced madam who, unless you had loads of money, used to look at you like you were something the cat had dragged in.

But my absolute 100% favourite was when I had got a new well paid job after being on benefit and they refused to allow me to withdraw my rent money as my wages were a suspicious transaction!!!!!! Dear me.

On the up side, I had my account for 2 years, Step account then upgraded to Advantage Gold, then Current Plus. I had NINETEEN charges in those two years, every last one of them refunded due to BANK ERROR, ADMITTED EVERY TIME!

So I suppose it aint all bad

But A&L are guilty as well - lets not forget the muppets who a) told me I could have a £350 overdraft then i was told the next day I couldnt;

b) told me the sole reason I couldnt have an overdraft - I kid you not - was because my account was used 'excessively' for 'non-essential items!'

You couldnt make it up