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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Leads Valley/Lloyds TSB


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Not sure if this is in the right section but here we go.

 

Basically i was looking for a loan online, in the end of hours looking decided to take the safe option and try to get a loan with my bank, so i completed the application form online the next day i was contacted by a guy called Robin, from Leads Valley saying he was on the Lloyds TSB loans listing, and that my loan application for £1500 has been accepted and would need to pay a fee of £50 and the money would be in my account in 2-3 days it has now been 3 days so i checked my bank account this morning and nothing was in there so i decided to ring Leads Valley when i tried to ring them all i got was the answering machine i have left several voice mail messages and have been ringing all day so this morning i decided to look Leads Valley up on Google and found ALOT of complaints saying they was a fraud company, so we went to the bank after alot of thought and upset and tried to get the £50 reimbursed so they give us the Lloyds TSB Fruad line to ring, which we did and to our surprise we got told they wasn't a fraudulent company and that they was legitimate i called them 3 times and got a different phone number for this Leads Valley company and they was all wrong, would of rang them a fourth time but run out of credit on my mobile. :-x Also put money down(£150) to hold a flat i liked which the loan was going towards, so i could of lost £200 in total. Has anyone come across Leads Valley tried or even had a loan with them or any suggestions on what i should do. Any help appreciated.

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  • 6 months later...

Hi There, My partner was caught out by a similar [problem] from Leads Valley whereby they took £80 from her account on the pretense and "promise" that they would find her a loan, this never transpired and we were left £80 down with not even the hint of a follow up from Leads Valley.

 

I have worked in the financial industry so I called Leads valley under the guise that I was a solicitor of a small firm representing my "client" (in this case my partner) looking into false Business practices and that the initial application was in fact a trial to catch Leads valley out.

 

I demanded they refund the Broker/Administration fee or I would pass this case to the FSA (Financial Services Authority) I also advised leads valley that I was recording all the calls I made to them and took name of every person I ever spoke to.

 

Low and behold 3 days after I demanded a refund a postal order arrived recorded delivery for the sum of the £80 my girlfriend had paid!

 

if nothing else at least this is a way of getting back the money these underhanded theiving scumbags take from people in the first place!

 

Good luck.

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  • 3 weeks later...
Hi There, My partner was caught out by a similar [problem] from Leads Valley whereby they took £80 from her account on the pretense and "promise" that they would find her a loan, this never transpired and we were left £80 down with not even the hint of a follow up from Leads Valley.

 

I have worked in the financial industry so I called Leads valley under the guise that I was a solicitor of a small firm representing my "client" (in this case my partner) looking into false Business practices and that the initial application was in fact a trial to catch Leads valley out.

 

I demanded they refund the Broker/Administration fee or I would pass this case to the FSA (Financial Services Authority) I also advised leads valley that I was recording all the calls I made to them and took name of every person I ever spoke to.

 

Low and behold 3 days after I demanded a refund a postal order arrived recorded delivery for the sum of the £80 my girlfriend had paid!

 

if nothing else at least this is a way of getting back the money these underhanded theiving scumbags take from people in the first place!

 

Good luck.

Can u plz give me the number u rang for her. I can't get them on phone

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