You will NOT be charged £99 for your free HD Upgrade!

[harrassed senior]

Having recently been sent correspondence for a 'free' upgrade for my Sky HD+ box, I was shocked to receive their confirmation adding £99 to my bill for this 'free' item.

 

I telephoned Sky and, after a long wait on the telephone, was greeted with (after I explained) a mumbled 'Oh dear I wish they would put this right' and then a response to me telling me that Sky has used an old template and sent out hundreds of these letters. I was assured I would not be charged £99.

 

So, my dilemma is this, having been with Sky for many years I am aware of their practices. I am worried they will take the £99 on my next billing date, and then take months' to make a refund because of 'their Admin. error'.

 

Should I cancel my DD and set up another later on when this problem is actually sorted out?

[watchinginvestigation2011]

Could cancel the dd and at same time make a one off payment to them for the normal monthly charge either over phone or online and then you would be in credit when bill arrived. If they fluffed it up then they can sort it without hitting your bank account, then set up new dd.

[bigshoes...bigsocks]

Could cancel the dd and at same time make a one off payment to them for the normal monthly charge either over phone or online and then you would be in credit when bill arrived. If they fluffed it up then they can sort it without hitting your bank account, then set up new dd.

 

makes sense. you know they'll take the whole amount through the DD.