Hastings Direct Apalling service

[yid33]

I have found Hastings absolutley apalling same kind of problems they've taken payment in full even after I told them that their insurance was far to expensive and that I would not be renewing it before the date renewal was due I recieved a renewal notice 3 days after it was due for renewal on this they made an error with the no claims bonus and when I spoke to them about this they said that my no claims would be corrected and sent to me but they would charge me £25.00 for admin fees to cancel insurance that I told them I did not want or need needless to say I was not happy and asked to speak to a manger (Rob Stack) he was busy and would call me back what a joke still waiting for his call 3 days now.

[widdow]

I have the same problem my accident was on the 27/11/10 my first corispondence was 10/12/10 by letter, since then nothing many many times listening to a automated answer phone only to get disconnected or having to give up.

My next step I assume is to write them a letter souldent be like this but hey if you have any success please keep the forum updated

[MARTIN3030]

any updates on these ?

[missmop]

Widow I would love to hear how you got

In with your accident claim? I have began my own thread on Hastings complaints. Awaiting a call from someone called Cathy but as yet NOTHING

 

Avoid hastings like the plague!! I would rather pay double premiums than pay cheap and get no level of service from Hastings direct!!

[Guest Claire Hughes Customer relations. Hastings Direct.]

I have found Hastings absolutley apalling same kind of problems they've taken payment in full even after I told them that their insurance was far to expensive and that I would not be renewing it before the date renewal was due I recieved a renewal notice 3 days after it was due for renewal on this they made an error with the no claims bonus and when I spoke to them about this they said that my no claims would be corrected and sent to me but they would charge me £25.00 for admin fees to cancel insurance that I told them I did not want or need needless to say I was not happy and asked to speak to a manger (Rob Stack) he was busy and would call me back what a joke still waiting for his call 3 days now.

 

Thanks for letting us know about your experience. I am very sorry to hear that you have not received the great customer care that we usually provide and I would like the opportunity to address your concerns. In order for us to help you, can you please contact our Customer Relations department on 01424 739338, between 9am and 5:30pm to provide your details. Once we have this information, we will be able to look into the matter and get this issue resolved.

 

Kind regards

 

Claire Hughes

Customer Relations Department

[Guest Claire Hughes Customer relations. Hastings Direct.]

I have the same problem my accident was on the 27/11/10 my first corispondence was 10/12/10 by letter, since then nothing many many times listening to a automated answer phone only to get disconnected or having to give up.

My next step I assume is to write them a letter souldent be like this but hey if you have any success please keep the forum updated

 

 

Hi there,

 

I am sorry to hear that your experience of our service has not been good. If you would kindly provide me with your details, by calling our Customer Relations Department on 01424 739338 between 9am and 5:30pm, I will be happy to review your policy and claim to ensure that we are doing everything that we can to assist you.

Kind regards

 

Claire Hughes

Customer Relations Department

[Guest Claire Hughes Customer relations. Hastings Direct.]

Widow I would love to hear how you got

In with your accident claim? I have began my own thread on Hastings complaints. Awaiting a call from someone called Cathy but as yet NOTHING

 

Avoid hastings like the plague!! I would rather pay double premiums than pay cheap and get no level of service from Hastings direct!!

 

 

Hello,I'm really sorry to hear that you feel let down with the service that we've provided in relation to your claim. Although I understand that you are awaiting a call from Cathy Eastwood, our Customer Relations Manager, we do not appear to have received your message providing your details and phone number. To enable me to help you, can you please contact our Customer Relations department on 01424 739338 between 9am to 5:30pm to provide your details. Alternatively you can email customerrelations@hastingsdirect.com. Once we have this information we will be able to review your policy in full and assist you with your claim.

 

Kind regards

 

Claire Hughes

Customer Relations Department