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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ive been moved over to the mercantile as well, recieved letter on friday.

 

bank fodder & dave are fairly confident it shouldnt be a problem as the bank has alreqady offered me the money + conditions- i was not going to accept the conditions.

 

Look the banks have chosen hundreds upon hundreds of times not to show up in court to defend.

 

One way they could stop clogging up the courts, is paying up at the LBA stage, in that this will avoid cases getting stayed/ mercantiled or what have you.

 

In any case, if I have to pay court costs, then it will be a quid a month, cos I just dont have it to give them, and I gave up stressing over money i dont have a long time ago.

 

Lets just chill and ride this one out?

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Lets just chill and ride this one out?

 

I sincerely hope things work out OK for all of us, but I have a passionate distrust and hatred for "the establishment" and that includes the legal system which is usually only concerned about lining it's own pockets just like the banks.

 

I'm being the self imposed Devils Advocate here.

 

Will you and others still be so chilled out when cases are being stayed for months on end because the banks are exploiting the longer timescales of the Mercantile Court process?

 

Personally I can do without the additional stress involved and time and money lost, I simply can't afford to take time off work to go and sit around a Birmingham or London courtroom; I have kids to look after, to take to school, to pick up from school and to try and earn a crust in between times from my self employment - do I just put my kids in deep freeze for a day or two while I drive to and fro the court?

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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Ive been moved over to the mercantile as well, recieved letter on friday.

 

bank fodder & dave are fairly confident it shouldnt be a problem as the bank has alreqady offered me the money + conditions- i was not going to accept the conditions.

 

Look the banks have chosen hundreds upon hundreds of times not to show up in court to defend.

 

One way they could stop clogging up the courts, is paying up at the LBA stage, in that this will avoid cases getting stayed/ mercantiled or what have you.

 

In any case, if I have to pay court costs, then it will be a quid a month, cos I just dont have it to give them, and I gave up stressing over money i dont have a long time ago.

 

Lets just chill and ride this one out?

 

Read BF's very recent sticky on the subject & do as suggested

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Does this not cut both ways ie if a bank is claiming debt from a customer which is wholly or partly made up of penalty charges - then won't/shouldn't their cases be stayed as well?

 

No because the banks are not trying to put their cases in front of a Judge.

 

It's only court cases that will be stayed.

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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Can I ask all those that have had their cases transfered to the Mercantile Court.....

 

..... what exactly did you put on your allocation questionare under "Other Information"?

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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If a claim from a bank against a customer for debt made partially of charges was entered in court then the defendant would enter a defence virtually the same as the claims made against the banks for that portion of the claim....and thus I think it may be stayed in a similar way.

 

Correct. The claimant bank is hardly going to put "we are claiming as part of the debt our unlawful bank charges" So unless the DJ is aware that their claim does fall into that category he/she wouldn't know to stay it would he. To the court its just a claim by the bank for an unpaid overdraft/loan

 

We have to tell them & after pointing out their claim consisted of disputed unlawful bank penalty charges you could actualy request the matter be stayed on the basis of the hearing due in the higher court. That will pee the banks off particularly if the debt only includes a small portion as charges

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I cant copy in what I wrote in my moneyclaim form as its in a PDF

 

Acrobat reader has a text select tool. Use that, select your text and then copy and paste in the usual way.

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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The claimant has had account ****** with

Lloyds TSB bank since 26.8.99 which is run

on their standard terms and conditions. The

claimant is claiming £1247 taken by the

defendant in way of charges over the last 6

years. The bank charges are a disproportionate

penalty and therefore unenforceable as they

are contrary to common law. Further as a

disproportionate penalty they are invalid

under the unfair (contracts) terms act 1977

s.4 and unfair terms in consumer contracts

regulation 1999. para 8 and sch.2(1)(e). In

the event that the charges are not a penalty

then they are unreasonable within the

meaning of the Supply of Goods and services

act 1982 s.15

The bank has been asked to justify their

charges but have declined to do so. The

claimant claims interest under S.69 of the

county courts act 1984 at a rate of 8% a

year from the date of each charge to june

2006 of £215.37 and also interest at the

same rate up to date of judgment or earlier

repayment at a daily rate of 0.022%.

 

Heres what I put in line with advice off the forum :D

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Isn't that what you put on the (N1) claim form?

 

I actually want a peek at what you put on the Allocation Questionare (the bit that arrives with the banks defence) under the "Other Information" section.

 

Any chance?

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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OK, no worries. I was just trying to see if anything on the AQ might have sparked this transfer business off.

 

Pete

 

(Formerly Worcester4x4)

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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Under section H of the AQ (I had N150 & I know some others had N149 - this could be 1 reason); I used Jonnie2bads template but this is what I wrote

The defendant has claimed that no details of the account or precise date of charges have been given, I have sent a Schedule of Charges, titled such, to them 3 times now. Plus as my banker, these details are available to them permanently.

I am respectfully requesting that my claim be allocated to the small claims track. This issue is not a complicated one; it is an issue of fact and not of law. The issue is only whether the money levied by the defendant in respect of its customers contractual breaches exceed their actual costs incurred. I am happy to pay them their actual costs and I am surprised the defendant did not counterclaim for these, because I would have paid them without argument.

However, the continuing problem is (in common with 100s of other cases currently being brought by other bank customers) that the banks refuse to reveal the details of their penalty charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

Accordingly, I would respectfully ask that the court in this case, not withstandng allocation to the small claims track, order standard disclosure. I understand that it is the courts discretion to do so. I believe this would bring a rapid end to litigation.

As I said I copied from the template section.

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I to have been moved the the Mercantile, in my allocation questionnaire under other information I also sent a copy of the schedule of charges applied to my account and finished off with

 

"However, the continuing problem is, (in common with the 100s of other cases currently being brought by other bank customers), that the banks refuse to reveal the details of their penalty-charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

 

I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. I believe such an order would bring a rapid end to this litigation ."

 

This was copied from a template on the site.

 

liz

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Guest bluecloud

I have been reading through the forum and have become a little confused. Can anyone answer the following questions for me please?

 

Why would a case be referred to the Mercantile Court?

 

Who is suing who? (Assuming it is a law suit)

 

I've seen a few references to out-of-court settlements; who are they made by and to whom?

 

I'm trying not to appear thick but if a bank offers an out-of-court settlement, I'm assuming that the bank is offering a sum to a (disgruntled) customer, then if the customer refuses to accept the settlement would the case not be forced to go to trial?

 

Would it not be in the interests of the general consumer that actual charges are disclosed so therefore in the interests of the OFT to support a test case involving a bank and a customer disputing applied charges?

 

Thanks to any and all for replies,

 

bluecloud

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