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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LogBook Loan Advice


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Hi,

 

Looking for some advice for my dad. He bought a car about a year ago, its a 1999 T reg Vauxhall Zafira. After he bought it he found out there was a logbook loan outstanding on it. He is unsure of what company it was that has the loan on the car, and also he doesn't know when the loan was taken out. The car is registered at my grandparents address at the moment cos he and my mam was moving when they bought it and they haven't got round to changing the address on it as yet.

 

Reading previous posts the feeling is generally take it off road and make it un-driveable but at the moment thats not a viable option because he has to take my mam and auntie to the hospital regularly.

 

Any thoughts greatly appreciated

 

MB x

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First thing I would say (and I know this doesn’t go down well with everyone) is no matter who the company, no matter if the company gave an interest free loan or charged a million percent, the fact is someone lent money against this car and the borrower feels they can walk away, owing money leaving the new owner and the lender out of pocket. The guilt party here is the seller and why oh why do people insist on buying cars without doing hpi searches. It’s cheap, easy and protects you! We all know what one is so ignorance is no excuse.

That said, the car is worthless (no offence) from a trade price view. There’s n way anyone will repocess that car. Its will no doubt cost the best part of £1k upwards to reprocess and would be lucky to raise a few hundred at auction. They will write it off. Better car, different story, so I wouldn’t sweat on it.

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theres been some pretty shifty looking men stalking my grans house lately. dads terrified to change address incase he loses out and he really has to keep his car for auntie and mam

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have you read in other threads that if you hide that car lbl can't find it?

If that's the case then I suggest you tell your dad to hide the car! I'm facing similar problems myself and I've parked my car off road, but I don't know if they can track it..?

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why oh why do people insist on buying cars without doing hpi searches. It’s cheap, easy and protects you! We all know what one is so ignorance is no excuse.

 

Log book loans do not usually show up on HPI searches. There is no statutory requirement for a Log book loan creditor to do so, it's only suggested as part of their best practice guidelines.

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Log book loans do not usually show up on HPI searches. There is no statutory requirement for a Log book loan creditor to do so, it's only suggested as part of their best practice guidelines.

 

 

Very true, but they have signed up along with most of the big boys to the code of practise. Ive seen many mobile money and LBL loans against a car in the last few years (I work in used cars sales) and have yet to deal in one that hasnt been registered and showing up on HPI.

 

Anyway as stated this car would be lucky to get £150 at auction, if that, its almost scrap really so thoughts of shady characters around the neighbourhood intend on getting the car are a bit far fetched. If they want it they will turn up bold as brass on your door step bill of sale in hand and not treat it like a CIA scouting mission to overthrow a government. Honestly forget about it no ones coming, its not even worth their petrol money, they would lose hundreds getting it back. Think about it, head office costs, debt recovery agent costs, changing locks, auction and storeage costs all for something that would fetch less than my sons bmx

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