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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cash Genie taking me to Court


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How is it a Judgement? If it is a judgement then they have abused court processes bigtime.

 

What are the exact details of the documentation you have received, can you scan it in for us to have a look.

 

Can you also contact MP Stella Creasy who has journalists ready and waiting to report on the wrongdoings of these companies.

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Hi firstly thank you for all the info that is a great help. I will get on their case.

 

I cannot scan it in today as I have left the Judgement at home and am currently at work - sorry.

 

I will certainly be writing to them as well - I never did hear back from the Courts with my initial letter back in May/June 2011 and it was then settled in October 2011 direct with CG. I will have proof of the cheque for £80 clearing as well if I trawl through my bank statements.

 

I will load up the judgement when i get home if that helps.

 

Thanks again for your quick replies, much appreciate it and will update you when CF come back to me as I have asked them to liase with CG and find out what is going on.

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hmm proof of the cheque cashing will show you have paid them £80 and they have taken £80 not unfortunately that everything was settled with that amount.. am I to surmise that it was an agreement over the phone? If so did you record it?

 

S.

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Hi everything was done via email and luckily I had the bank statement along with the cheque number and I could have obtained a copy of the cheque if they required BUT they have admitted to their mistake that they didn't allocate the payment to my account and therefore the CCJ was added to my credit file.

 

I also still had their original offer letter for full and final settlement of that amount so I had them backed into a corner.

 

I have received a copy of the letter that they are sending to the Courts to admit their error and to get the CCJ removed.... this was 28th Feb.... I am still waiting confirmation from CG that they have actually sent this letter!

 

Some of my credit facilities have now been suspended due to CG's mess, including my Next account until this matter is resolved I can no longer order from them!

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As for Next, they are breaching the OFT Guidelines on Debt Collecting, if you have a disagreement with one creditor it should NOT affect all other creditors, but Experian, who love to sell 'our' data have a monitoring service where if you have 'bad debt' it 'notifies' all your creditors regardless. This is basically saying 'don't touch this person with a 20 foot barge pole undeer ANY circumstances'.

 

It is completely wrong and you need to report Experian and Next to the Information Commissioners Office for inaccurately processing and assessing your data.

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