Currys Coverplan

[Anna Scott]

We bought a Toshiba laptop about 5 years ago from Currys. At the time we took out their coverplan. The computer malfunctioned but we phoned them and they said we were not covered. We continued making the payments for 5 years. The computer became unusable and Currys had an offer on of £50 off a new laptop for a trade in of one that was not physically damaged and that would switch on. We phoned them again and asked if we were covered to repair the laptop. They said there was no cover so we traded it in for an HP laptop and paid the balance of £299 for it. It then transpired that we were still paying £7.99 per month and had been doing so for 5 years.

 

We wrote to them and asked them for a full refund of the payments we had made over the 5 years and a refund of the £299 we paid for the unnecessary purchase of the new laptop which we would not have bought if we had had the Toshiba repaired under the terms of the cover. They have offered us £100, not the £778.40 we wanted back from them.

 

These big companies have got us little people over a barrel there doesn’t seem to be any negotiation with them.

 

HELP! PLEASE!