Who is the Chairman or CEO of NatWest Bank

[Iwonthaveit]

Hi Guys

 

New to forum can some please tell me who is the chairman/CEO to Natwest Bank and how can I contact him, really appecriate help.

[rebel11]

Hi Iwon

 

Chief Executive: Stephen Hester

E-Mail: Stephen.Hester@rbs.co.uk

[Iwonthaveit]

thanks I have also found out the Chairman of NatWest is Sir Philip Hampton and the CEO of NatWest is

 

Stephen Hester

 

PO Box 1000

Gogarburn

Edinburgh

EH12 1HQ

 

guys I have been reading loads of stories and it feels so good to know I am not alone that NatWest is utterly dispicable please no one have a telephone conversation with recording yourself as they will write anything on there phonecall log system claiming you hung up and you did not, claiming you were abusive and you did not offer repayment any thing you send use recorded deliverly and photocopy everything.

[Iwonthaveit]

does anybody know anything about Formal Demands do you get 14 days to satisfy arrears

[maroondevo52]

does anybody know anything about Formal Demands do you get 14 days to satisfy arrears

 

Do you mean a Statutory Demand.

[Iwonthaveit]

hey rebel would you know if one can complain about case handlers the one who fail your complaint without doing proper research

[Iwonthaveit]

Do you mean a Statutory Demand.

 

yeah but NatWest calls them Formal Demands, they have made a bank error and closed my account on purpose as I have serveral arguments with their rude call centre staff.

If anyone is sending letters to NatWest Collections then send two copies of the letter to Louise Townsend and Lisa Green both are head of NatWest Collections and please for the love of God send it by recorded delivery, don't leave it to chance these people are wicked.

[rebel11]

You would need to Complain to Nat West first and when you've got there final answer, you can take the matter to the FOS. Customer Service departments are designed to fustrate. It's pretty much set up so that the computer tells the human what to do, remember the computer can't think, the employee is taught the computer can't be wrong.

 

hey rebel would you know if one can complain about case handlers the one who fail your complaint without doing proper research

[Iwonthaveit]

guys I have alreadly recieved my final response but the case handler did not even investigate my case properly

[rebel11]

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

[Iwonthaveit]

Guys I just would like to ask as NatWest will not respond to me when I ask this question and I will not correpond with them through a telephon conversationm,I am currently conducting my own investigation anyway the question is;

If your NatWest Account is in the Collections Dept can you as a customer go into your branch and withdraw funds from your account?

Guys I know the question is a little ‘off’ so to speak but I need an answer as I am determine to prove that NatWest wrong

Guys I will post my story up later but to give you a little taster that NatWest kept me in the Collections Dept even though I satisfied my arrears thus keeping my accounting sitting in Collections for over six months and leading me wrongly into the Recovery Dept and now to an external agency, it is making me physically sick the way they are behaving. Not having a bank account is really a pain and all my wages have been swallowed up as my employer pays in that account I cannot get another account at another High Street Bank as NatWest have more or less black listed me and given me a poor credit rating I really feel sick about this it's keeping me up at night.

Guys would you know if is a set period of time when they are supposed to respond to a S.A.R

Weeks a go I paid for and requested transcripts of telephone coversations and they are not sending them they are delaying purposely which so annoying.

[Iwonthaveit]

thanks Rebel I will use FOS eventually however from what I have read from others FOS are poorly trained, understaffed and tend to favour banks so I want to do as much ground work as possible and get as much evidence as I can so I give myself a fighting chance and so I do not get a shoddy investigation completed and my complaint not upheld like the rude NatWest Case Handler I had who claimed to be highly trained and spent 4 days on my case, yet is so stupid and could not see that if indeed my account was in the Collections Dept like she stated how on earth did I withdraw money from the Branch maybe!!!!!! because my account was not!!!!!! in the Collections Dept like NatWest Bank falsly allege.

Highly Trained I don't think soooooooooooo

[Iwonthaveit]

guys what is a CCA request?

[Iwonthaveit]

C'mon SS, tell everyone the good nooz!

 

 

Do you by any chance know how to take a bank to court as I really am gonna sue that silly no good Bank NatWest

[slick132]

Hi I won't.

 

I have moved the 2 posts above from someone else's thread onto your own thread, to avoid hijacking. Please keep your questions here or we end up with Q's and A's all over the place.

 

A CCA request is a formal request sent to a bank seeking sight of a credit card or loan agreement. It used to be very useful in setting an account "in dispute" although it is of less use now after case rulings which say the bank does not necessarily HAVE to supply a copy of the signed agreement.

 

Before you sue a bank, you need to ensure you have a good "Cause of Action" or good and clear grounds to take them to court.

 

You also need to identify any losses that you have incurred so you can reclaim them. Or you may want to seek damages from them for their failings although this may be far more difficult to prove. If you take court action and lose, you may find yourself liable for the banks costs, even in Small Claims cases.

 

From what I have seen above, you should proceed with a complaint to the FOS. Keep your complaint as brief as possible so it's easy to follow and perhaps make a Schedule setting out dates of relevant events which can accompany the complaint.

 

8-)

[Iwonthaveit]

@ moderators sorry all the Q and A I am so overeager I forget interent etiquette, real sorry I dont want to hijack other people threads.

 

Guys below some info for you, if you subject requesting from NatWest!!

To request a Subject Access Request, you will need to send a signed letter request for a 'Subject Access Request' and enclose either a cheque, postal order for the sum of £10, made payable to NATWEST, to the below address:-

Joyce E Tudor

Chief Operating Office, UK Retail Risk

RBS Gogarburn

Business House B - Ground Floor

PO Box 1000

Edinburgh EH12 1HQ

[Iwonthaveit]

would I be allowed to ask are there any former NatWest Workers in in the house

[Iwonthaveit]

does anybody know anything about Satutory Demands do you get 14 days to satisfy arrears, please any help appreciated

Edited March 3, 2011 by Iwonthaveit
spelling

[slick132]

Hi Iwon't,

 

I don't know of any ex NatWest workers currently posting.

 

Stat'y Demands are usually used inappropriately by banks or their DCA's, as a means to intimidate those who are not well-versed in dealing with creditors' tricks.

 

Because the SD looks very formal, creditors may feel threatened and offer to pay whatever they can to stop further action. But here at CAG, the majority of site users successfully fend off the SD by responding properly to court with an Application to Set Aside.

 

8-)

[Iwonthaveit]

guys would any one know the answer to these question when staturtory demands are issued is there a set numbers of day given to satifsy the arrears before the bank demand full repayment of the loan? i.e. if you missed three payments on a loan does the statutory demand give 14 days to satisfy the arrears before the full amount is requested, please, please, please need help on this.

[Iwonthaveit]

Guys would anyone also know what is the difference between a informal notice and formal notice in terms of loan defaults.

[Iwonthaveit]

Would you by anychance know who Brian Hartzler is

[Iwonthaveit]

Guys if any fellow poster need it this is a member of

NatWest

Executive Response Team

Group Customer Relations

his name is Tony Smith

email: Tony.1.Smith@rbs.co.uk

[slick132]

Hi IWon't,

 

There's a useful thread here about SD's and how to respond to them - http://www.consumeractiongroup.co.uk/forum/showthread.php?86067-Getting-Statutory-Demand-Set-Aside**WON-IN-COURT**&p=778180&viewfull=1#post778180

 

You'll see that you should respond to a SD within 18 days if you want to apply for it to be Set Aside. The thread is not too long and contains plenty of useful pointers.

 

...... what is the difference between a informal notice and formal notice in terms of loan defaults.

These are terms that I don't recognise.

 

Each bank may use different terms to describe letters that they send to get you to pay.

 

AFAIK, important documents would include Default Notice; Notice of Assignment; Statutory Demand, Termination Notice, etc but there may be others.

 

8-)

[Iwonthaveit]

Hi Iwon't,

 

I don't know of any ex NatWest workers currently posting.

 

Stat'y Demands are usually used inappropriately by banks or their DCA's, as a means to intimidate those who are not well-versed in dealing with creditors' tricks.

 

Because the SD looks very formal, creditors may feel threatened and offer to pay whatever they can to stop further action. But here at CAG, the majority of site users successfully fend off the SD by responding properly to court with an Application to Set Aside.

 

8-)

 

Satutory Demands have expiry dates don't they?