Smile.co.uk claim *WON*

[Nicholas_b]

I have recently started my claim for almost £400 from Smile bank. I spoke to them on the phone before finding this forum through Money saving expert. They offered just £25 return as a good will gesture. This is obviously not going to make up for the money lost.

 

I started by opening another account with another bank – just incase and then adapted the template letter found on this site after printing out my statements and highlighting the charges made for returned items and other penalty fees. I sent this to Smile almost two weeks ago and the only reply I have received so far is letter telling me to read their complaints procedure on their website and that someone is dealing with my complaint and I will hear from them by secure message or post.

 

I have read elsewhere on this forum that Smile are fairly easy to deal with and have my fingers crossed that this will be the case.

[countrybake]

hi nicholas if you just stick to the time line prelim letter recorded 14 days after they recieve it send lba letter recorded then 14 days after they recieve it courts plus interest DO NOT PHONE INBETWEEN .They will cough up eventualy

[Nicholas_b]

I sat and waited a little longer and then the letter arrived telling me that my refund was being transfered to my account. I have recieved all the money I was claiming (£355). I think Smile have handled this really well. It has taken the best part of two months but it didn't get nasty which is nice.

 

Good luck to everyone. This really is worth pursuing.

[countrybake]

well done i have just sent my court papers in for 1k on monday not long now before it comes