Claiming charges for a second time On JD Williams daughters catalogues

[sea-sidelady]

This link should really help you...

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?94302-Updated-Scottish-Procedure

[24233513afw]

Has anybody had any successful claims for charges fro, Shop Direct Catalogues. These is some people on here that has claimed or is claiming charges from them but I cannot seem to find anybody that has been susccessful...does this mean that nobody has succeeded in claiming charges from this company

 

They keep charging my Daughter every month she gets paid after their billing date and they will not changed it to make it the end of month to enable her to pay these bills.

 

So we thought we would put a claim in but as previously said cant find anybody who has been successful with Shop Direct.

 

Any advice pointers would be gratefully recieved.

 

Cheers

AFW

[24233513afw]

Wee Bump.........Few people viewing, interested, however no comments on successful claims against Shop Direct Catalogues...Empire Store, Littlewoods, Great Universal, Kay & Co, Very and somemore that I am not sure of.

 

Can any of the site team help us find any sucessful claims against these catalogues.

 

Or can we presume that part of the deal is not to disclose to anyone that they have had a successful claim from any of these catalogues.

 

AFW

[maroondevo52]

Hi,

 

This is from last year............

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?222683-Charges-from-8-Shop-Direct-Accounts-**-FashionWorld-and-Studio-Cards-WON!!**

[24233513afw]

Hi,

 

This is from last year............

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?222683-Charges-from-8-Shop-Direct-Accounts-**-FashionWorld-and-Studio-Cards-WON!!**

 

Hi maroondevo52,

 

Thanks for your response the link you have given me is for Home Shopping Direct which owns Fashion World, Shoe Tailor, Brilliant Gift SHop etc..

 

The company I am enquiring about is SHOP DIRECT FINANCE COMPANY who owns Empire Stores, Littlewoods, Very, Great Universal and a few others.

 

Home Shopping Direct and SHop Direct are different and the one I am trying to find successful claims on is Shop Direct -who own Empire Stores, Great Universal, Kay & Co. Very and a few others.

 

Cheers

AFW

[bramblebuster]

Has anybody had any successful claims for charges fro, Shop Direct Catalogues. These is some people on here that has claimed or is claiming charges from them but I cannot seem to find anybody that has been susccessful...does this mean that nobody has succeeded in claiming charges from this company

 

They keep charging my Daughter every month she gets paid after their billing date and they will not changed it to make it the end of month to enable her to pay these bills.

 

So we thought we would put a claim in but as previously said cant find anybody who has been successful with Shop Direct.

 

Any advice pointers would be gratefully recieved.

 

Cheers

AFW

 

Hello there AFW,

Sorry to hear of the trouble with SD. They have a reputation for being difficult to deal with. Not a very nice company. Rude, unhelpful, underhand. You'll be hard pushed to find anyone who has had any success with them.

How much does your daughter owe? Is it possible to pay it off and get rid of SD entirely?

FWIW I've been battling with them since March 2007 and at the moment my situation is a stalemate. They won't back down and neither will I. Your daughter might be in for a long battle too.

Best regards

[24233513afw]

Hello there AFW,

Sorry to hear of the trouble with SD. They have a reputation for being difficult to deal with. Not a very nice company. Rude, unhelpful, underhand. You'll be hard pushed to find anyone who has had any success with them.

How much does your daughter owe? Is it possible to pay it off and get rid of SD entirely?

FWIW I've been battling with them since March 2007 and at the moment my situation is a stalemate. They won't back down and neither will I. Your daughter might be in for a long battle too.

Best regards

 

 

Hi bramblebuster

 

Many thanks for your reply, we sort of assumed this was going to be the answer as we have not found anyone on here that has been susccessful.

 

Can you let me know what pathways you have taken i.e Court, FOS FSA to name a few.

 

We are just at the stage when we thought about challenging them with her charges. Wonder what makes them so hard to deal with compared with the rest.

 

Do you know if they are regulated by the FSA or FOS. Having got round to checking that out (Not that the FSA are any help). She has had some help in the past from FOS with Home SHopping Direct.

 

Dont let them grind you down this is what they want, however saying that since 2007 is a long time.

 

Her balances are not too high , this is were we thought the charges could clear her balances there is a few hundred on each. All accounts are up to date she hasn't missed any payments only been late.

 

Will let her know what you have said, and see what she thinks, don't want to waste money on postage costs if there doesn't seem to be any successes.

 

Have nice evening

 

Cheers

AFW

[maroondevo52]

Hi, AFW.

 

I've not had a gread deal of time to look around, but like yourself I don't think there's many if any, when I have more time I'll have a good scout about.

 

Scott.

[silverfox1961]

Hi

I had a look around and also cannot find much which makes me think that SD do settle but with a confidentiality clause???

 

These charges are fully reclaimable so I would be doing the following and to your timescales-not theirs

 

This is based on you having all the statements so know how much has been charged.

1 Send the prelim letter HERE

2 They reject your claim (standard practice)

3 send the LBA ( a rehash of the prelim letter)

4 Here they may offer a token sum or continue to reject.

5 (a) You accept the token offer- claim over

5(b) You serve court papers for the full amount including interest.

 

If you are not prepared to go to court to get the charges reclaimed do not go past 2

[24233513afw]

Hi Scot and silver1961

 

Cheers for the reply Scott, I know its hard to split time between all the things you do, but that would be greatly appreciated. Edinburgh a bit Cold and dreary today.

 

Silverfox, I shall commence the actions you state and I will keep everyone posted on results.

 

You state not to go beyond stage 2 if not going to enforce court action, could we try FOS firstly or would that stop us going to court if we did not succed with FOS.

 

Have a good day.

Cheers for the advice, its greatly appreciated.

AFW

[themadcap]

Hi AFW,

I have had many successes on behalf of others with shop direct, you can rest assured that they will reject every claim you put forward to them, the FOS is not a viable option as they are pretty much useless and unhelpful in these situations, as the other guys have said on here if you are not prepared to go to court then personally I would not bother as they will push you this far without doubt, I have never had an account with these people but have made claims on behalf of family members and successfully won every one - choice- great universal - littlewoods - very, I am currently running 3 claims against them on behalf of my mother and have a hearing date for one in June.

Documents were to be presented to court and each party by 8th April nothing received so will be interesting to see what they rely on as the defence contains nothing of legal value!

You have to ask yourself - can s/d come to a hearing and successfully show that their charges do not exceed their actual costs - £12 for basically nothing or occasionally a letter, they will state in their defence that the charge is fair but in any event can be taken off the arrears on your account - this is correct under civil procedure rules,but this ensures the accounts are paid off, this also shows that they have no defence.

Go for them as you will win but don't go if you are not prepared to take it all the way.

Remember to keep all correspondence as they will ignore you most of the time but in the extremely unlikely event it ever went to court you can show you followed all pre court protocols.

The easiest way to make a claim is at http://www.moneyclaim.gov.uk

Heres a couple of email addresses for the CEO - although your response will be from Simon Westhead and the head of legal affairs Andrew Connelly customerexcellence@shopdirect.com these may consider repaying earlier than just contacting the regular bunch

mark.newton-jones@shopdirect.com andrew.connelly@shopdirect.com

cheers

 

Hi Scot and silver1961

 

Cheers for the reply Scott, I know its hard to split time between all the things you do, but that would be greatly appreciated. Edinburgh a bit Cold and dreary today.

 

Silverfox, I shall commence the actions you state and I will keep everyone posted on results.

 

You state not to go beyond stage 2 if not going to enforce court action, could we try FOS firstly or would that stop us going to court if we did not succed with FOS.

 

Have a good day.

Cheers for the advice, its greatly appreciated.

AFW

Edited April 15, 2011 by themadcap

[sea-sidelady]

I have won several claims against Littlewoods, One mine and a few on behalf of friends. I had to go all the way with them. And they paid up at the last minute with them all.

[bramblebuster]

Hi bramblebuster

 

Many thanks for your reply, we sort of assumed this was going to be the answer as we have not found anyone on here that has been susccessful.

 

Can you let me know what pathways you have taken i.e Court, FOS FSA to name a few.

 

We are just at the stage when we thought about challenging them with her charges. Wonder what makes them so hard to deal with compared with the rest.

 

Do you know if they are regulated by the FSA or FOS. Having got round to checking that out (Not that the FSA are any help). She has had some help in the past from FOS with Home SHopping Direct.

 

Dont let them grind you down this is what they want, however saying that since 2007 is a long time.

 

Her balances are not too high , this is were we thought the charges could clear her balances there is a few hundred on each. All accounts are up to date she hasn't missed any payments only been late.

 

Will let her know what you have said, and see what she thinks, don't want to waste money on postage costs if there doesn't seem to be any successes.

 

Have nice evening

 

Cheers

AFW

 

Hi AFW

Currently, the FOS are trying to mediate, but as SD are a bunch of disrespectful bully boys, no agreement has been reached, nor will it ever sadly. In fact, SD have set NDR on me now! More idiots to deal with. Anyway,I am in the process of escalating the matter to the OFT, but in the long run, I think my case will end up in court. Fine with me as I have a wealth of evidence against them!

It's comforting to know that I'm not alone in this predicament. Best wishes

[themadcap]

Bramble

Hi,

 

I am posting this on a few of the Shop Direct posts as I have been working on 3 claims on behalf of a relative and want everybody who has been charged by them to reclaim their charges and all applicable interest as these are possibly the most arrogant of all the companies I have dealt with and will firstly refuse your requests and then as it goes on breach the court procedures and ignore the judges requests until they ultimately settle as of they have no defence and no desire to go in front of a judge.

The final outcome on the claims is posted below as the e-mail sent to me for my relative.

Shop Direct have still not paid the sums stated in the e-mails in full and have part paid so still looking to court.

Please click the star if this is informative and feel free to contact or reply to this post for any assistance.

 

I have just advised the defendant to make the following account credits, which I believe satisfy your *******'s claims:

 

Claim No 1QT08206 re account ref ******** (Littlewoods)

 

Credit to the account of £175.79

Claim No 1QT09646 re account ref ******** (Very)

Credit to the account of £251.72

Claim No 1QT24916 re account ref ******** (Choice)

 

Credit to the account of £137.12 - to include the charge of 30/4/11.

 

I understand that the adjustments will take place on Monday.

 

Regards