The journey ahead

[closey]

Well I know from the manager I spoke to, that Smile have set up a specific team to deal with unfair bank charge claims, and that they work from 8am - 4 pm. But apart from that no names I'm afraid.

[caro]

I was told that the complaints team don’t speak to customers unless they (the complaints team) ask to speak to them. I must say I don’t have much luck with emails and phone calls with smile myself. I would suggest that you stick to your timetable and plough ahead.

 

Maybe give them a phone call and say you are trying to avoid court action against smile. If that is unsuccessful go ahead with the MCOL. If you do it at the weekend, it would be processed at 10.00 am on Monday and then I think it is 5 days to be served, and then smile have 14 days to respond, so you don’t need to worry about being away.

[Jacksy1980]

Bingo...today..deadline day and they paid up£1005 as good will gesture.

Id like to thank everyone for there help, il fill in the questionaire and will be sending a donation.

 

God bless everyone of u hehe

 

Ps...3days before i go on holiday as well! perfect timing!

[caro]

Great news! The holiday will be really good now that this is behind you. Thanks for the donation, and if I were you, I would be getting myself a little treat.

[Jacksy1980]

This topic was closed on 03/07/19.

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