Account NOT closed after succesful claim.

[bakerag]

I don't know if I am the first, but I have made a succesful claim against A&L and have been able to keep my account open.

 

My account was due to close 'on or around the 1st September'.

 

I phoned the Alliance and Leicester today because my account had been suspended, spoke to the advisor to complain that I was unable to move money, and my direct debits and standing orders had disapeared. The advisor told me that I had requested that my account be closed because of the bank charges. I then told the advisor that I had not asked for it to be closed and I did not want my account closed or suspended and could she re-instate it. The advisor said she would have to speak to the Closures Department, which she did, I was then told the account would not be closed and she would re-instate all my standing orders and direct debits.

 

5 minutes after I logged back on to my account and everything was back to normal.

 

I had complained to the Financial Services Ombudsman and I had also sent a letter telling them I did not want them to close my account.

[carolbl]

Well done for being so successful.

 

I hope I am too as I am having trouble opening a bank account elsewhere.

 

Carol

[gordonhall]

thats really good to know - maybe a change of heart after all from A&L

[martin2006]

Hi carolbl

try the nationwide flexaccount or the natwest step account. as long as your not bankrupt or have been convicted of fraud youll have no problems