This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

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This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

hmmm, good point storm warrior, although I'm faily certain that they were purchased on a personal credit card. I'll have to go check... Thanks

I contacted Dabs, and they said for me to go directly to Acer - I was just following their procedures. Not really sure what to do now. I know what you mean re Acer. TO be fair though, I've bought numerous desktops and they have all been fine, but laptops is a different matter, although I'm happy to give them the benefit of the doubt and say that is was just "one of those things" - the problem is Esplex, their designated returns centre - hopeless isn't the word!!!!

I'll try to keep it brief!! I bought 3 Acer 17" laptops for a client of mine via Dabs in Novermber, which were destined to be Xmas pressies for his family. Acer, 17" Sempron etc - good looking machines. In January, one of them went faulty (although I wasn't informed until February), and then a couple of weeks later, a 2nd one went faulty. I sent them both away (Direct to Acer) in late feb under repair, and they came back with both their motherboards replaced. However, upon return, they came back with different faults - one had the plastics cracked on the case lid and the other had what I assumed was a loose screen cable (I was right). They were both returned again and the one with the loose connector has come back now and is fine. However, the other one still is not back - TWO MONTHS LATER. I phone every other day, and am told various things, it's on the bench, its waiting for parts, its back on the bench etc. So I was just wondering whether I can insist on a refund with Dabs as they have had this 2nd laptop for nearly 3 months. If they are reluctant, do I go direct to the credit card company and get a refund? Any advice would be appreciated. Unfortunately due to the length of delay, I have had to go out and buy another laptop for my client, and so I'm out of pocket already!!!

from my experience, yes, I think so - but they still have to pay what they unlawfully took!!!