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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Phone fraud campaign


O2sworstnightmare
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Hello Forum,

 

I hope this content is acceptable to the staff here, I have read the rules and from my understanding it should be but if it isn't I am willing to make a separate forum just for this campaign.

 

First who am I looking for? I am looking for people who have been the victim of telephone fraud or are otherwise interested in campaigning for a sensible change in the way telecommunications companies handle the situation.

 

Today my family and I have discovered someone stole one of our telephones and has run up rather a lot of money in phone charges on them.

 

It's my belief that telephone companies could easily detect this activity based on the two following arguments:

 

1) Banks already do it

2) I'm a relatively skilled computer programmer and could probably write the program to do it myself, in a matter of weeks, including testing.

 

So the question is, why haven't they? I don't know if it's simply because they haven't thought of it or enjoy the profit's fraudsters are making at the expensive of other people.

 

What I do know, is that if someone who never (or even rarely) makes international calls or premium rate service calls suddenly starts making huge of mounts of them a day, is that it CAN and SHOULD should be marked as a possible fraud attempt by the telecommunication providers and the telephone line making those calls should be called and made to verify security questions in order to prevent this happening.

 

While I can think of one way this could be abused by fraudsters, the identity of the caller as the telecommunication provider can be verified by their blocking the line rather than just jamming it.

 

And I want to make them do this for two reasons:

 

1) So nobody else has to suffer what we are now

2) Revenge, so they will lose that revenue they are gaining by not taking this easy counter-measure against a common crime.

 

If you are interested in helping, please reply in here, write to your MP and get any friends you think might be interested in helping to join too.

 

I hope that we can share a common goal and bring about this rational change legally, sensibly and that telecommunications companies will no longer be so easily able to gain profit from the crimes of others, as while they are, there is no incentive for them to stop.

 

I will be contacting radio stations, watchdog and anywhere else I can think of to try and add weight to this campaign. There will be petitions and there will be a change. Until that day we will never stop and will never forget. Let's take back the power and stop allowing this easy profiteering of the back of the proceeds of crimes.

Edited by O2sworstnightmare
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