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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disraced past reg charges


clivey888
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Guys not happy or pleased to admit this but 5 years ago i worked for a french bank BNP Paribas and if people knew what goes on behind closed doors there they would be shut down it was disgraceful and through pure greed.

 

We would get bonuses on charges paid by customers which we collected through letters cheques debit cards etc 25% for the first 2 years then went to 10% after they realised how much the staff were creaming in some months i would get 2000 pounds bonus payments on 10% thats 20,000 worth of charges in one month from alone ....shocking i know..... i know people that used to charge customers go into unmatched cash that was forgotten by customers and match those payments to the charges they raised then intercept the invoice so the customer never knew he got charged.......

 

Fortunately i got a conience and left because i couldn't cope with it all even though bonuses were nice but in truth it was day light robbery and still goes on as my friend still works there today and confirms they still get bonuses on charges paid............So the next time you are on the phone arguing the toss to get a charge credited it's simply because the person on the other end of the phone wont have none of it because he wants extra **** up money in his wages.............

 

If you wish to ask any questions i would be more then happy to answer them for you as i was a credit controller who has now past ships in the night and sitting on the other side of the fence as the one being chased by these people but one thing on my side is that i know the ins and outs of ducks ass of what they can and cannot do because i done there job for 11 years also involving repo's etc........horrible job very stressfull.

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