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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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KFDH v MBNA **WON**


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Had a call last week from a paul miney at MBNA. He initially told me they disagreed with the total amount of charges requested, I had asked for £853 whereas they only totalled it to £833. I was at that point expecting an argument, how wrong !!

He then proceeded to make me a offer (always stressing this as a goodwill offer) of £1210 pounds, thats in addition to the £100 already refunded to my outstanding balance. The interest calculated at 8% apr was significantly less than this, so i assume this to be contractual rate of interest,

They asked me if i would accept this and would i like it in writing as well. No conditions were stated, and it will be credited to my outstanding balance as multiple smaller amounts as they "can only make goodwill credits to a maximum of £500".

he the went on to discuss the alliance and leicester account. Again there were discrepancies between there calculation and mine, however again he offered more money than i was requesting, this time offering £410 in addition to the £100 credit already made.This was also accepted, unconditionally.

 

needless to say i was well pleased overjoyed. RESULT!!!

 

i wont ever see the cash in my sweaty little mits as it is al being taken from the balance that i owe them which i am paying on an arrangement with them (interest frozen) but it is still a huge some of the amount i will have to repay and will take a couple of years of the repayment period.

 

I will make a donation to the site as i have done for my co-op settlement and ge money.At the end of the day its because of this site and all the help i have on it that has achieved this. Thanks all !!!

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