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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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barclays business account - worried!


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hi this is my first post here and am in need of a little help before i make contact... i have received a letter from CDCS asking me for monies owed to barclays for a business account i had a year or so ago. At the time i had a business partner who used to run my accounts and paperwork. Everything is in my name only and as far as i was aware there was no money outstanding and the account was closed.

 

I have just received a letter saying they are going to register a default against me so ruineing my perfect credit rating... superb!

 

It is clear that i have been ripped off my my business partner and am now left with a debt to pay. unfortunatley i dont have the money to pay in full its not a huge amount of money only a few grand and i would have paid it had i been made aware by barclays that there is monies owed. this is the first contact i have had off them in 12 months.

 

i am no longer earning a lot of money due to the recessioin hitting me hard and now have a job.

 

my business address was different to my home address and maybe that is why i havent received any paperwork from them but they got this nasty letter here ok so i cant understand why they would let it go this far without making contact with me first.

 

the worst outcome of this for me is to lose my credit rating with a default notice. i can pay money off each month out my wages but its going to take me about 18 months to pay with my outgoings and the wages i am on.

 

any advice on how to proceed would be greatly appreciated as i am really worried about this...

 

thanks

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Hi ziggy.

 

Can you please confirm that you were a sole trader?

 

Do you have bank statements up to the closure of the business? If not, does your 'ex-partner' have them and can you get them back? Did he/she have the authority to write cheques or withdraw money from the account?

 

Can you post up a copy (or the wording) of the letter from CDCS? If so, omit all personal details and account numbers,etc.

 

Els

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Yes i was a sole trader. also i am sure the balance was not paid because i have also found out that a couple of other things have not been paid like a credit card and a stationary account. not got all the bank statements but have a few. i think they will have gone to my previous address.

 

the letter says:

 

your account at barclays plc has been transferred to the banks recovery unit and the outstanding balance transferred to us for collection. all correspondence concerning the account must now be directed to this office quoteing the account number shown above.

 

default information will be recorded at licenced credit reference agencies which may seriously affect your ability to abtain credit and / or martgage facilities

 

THE PAYMENT OF THE FULL AND OUTSTANDING BALANCE MUST BE RECEIVED WITHIN 7 DAYS OF THE DATE OF THIS LETTER. FAILURE TO MAKE THE REQUIRED PAYMENT WILL RESULT IN THE REFERRAL OF YOUR ACCOUNT EITHER FOR THE COMMENCEMENT OF LEGAL PROCEDINGS OR TO A PROFESSIONAL DEBT COLLECTION AGENCY.

 

you may be able to avoid this action by telephoning blah blah blah

 

as said before my only gripe is that this is the fisrt thing i have had from them in over 12 months and find it unfair that i have only 7 days to pay and i am also going to have a default registered against me.

 

any advice on how i should take this forward would be greatly appreciated!

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the worst outcome of this for me is to lose my credit rating with a default notice

 

If you are satisfied that the sum demanded is correct and you are willing to make an offer of repayment, then this may be one of the few occasions when telephoning CDCS would be advisable, if only for speed.

Try to obtain confirmation that previous correspondence has been misdirected and that you were unaware of the debt, or that you were being pursued for it.

If you are in a position to pay off a sizeable chunk of the debt immediately and make an offer to pay the balance quite quickly, you may be able to persuade the bank not to record a default. That perfect credit record is worth preserving. You could also try to negotiate an offer of full and final settlement.

If you do telephone, record the conversation if possible. At least get the name of the person you speak to and their telephone extension number and an email address. Then, if you need to, confirm the outcome of the telephone conversation by email or by letter.

Then get after your ex-partner for some recompense!

Els

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