Vanquis repayment option plan

[leicesterlad]

Hi all

 

i have had a vanquis card since 2006 never had a problem or a charge from them other than a high interest rate!!! i have though only just noticed that i have a "repayment option plan" which is costing me up to £20 a month.

 

i rang them and cancelled the plan and asked for a refund. they said they would dig out my welcome call to find out if it was all above board and was sold properly.

 

i applied for the card online and as far as i can remember i never recieved a call from them.

 

what is the likelyhood of getting anywhere with them as regards a refund and as the application was done online in 2006 what are the chances of the agreement being enforceable

 

thanks for looking

 

leicesterlad

[sir_gilmour]

leicesterlad welcome to The Consumer Action Group community.

 

You haven't received any replies to your problem yet so you might be better off posting your story again directly in the sub-forum which deals with your kind of situation. You will get lots of support there.

 

Also, spend some time looking round the forum. Once you understand the layout, you will be able to get best use from this Consumer Community. It is a big forumm and may take some time. But it will be worth doing.

Good luck.

[leicesterlad]

hi sir gilmour thanks for your copy and paste response could you kindly direct me to the vanquis subforum as the search function didnt help and since the layout has changed since i was last here i didn't want to spam the forums and if its ok with you i will leave it here for a bit longer seeing as i only posted it a couple of hours ago

[cerberusalert]

Moved to the PPI forum

[dj1971]

Hi leicesterlad,

 

Have a read of the stickys on the ppi homepage. These will help you on the right track to claiming your money back.

 

Good luck

 

DJ

[leicesterlad]

ok i have read through the stickes but i am still unsure on how to approach this?

 

i hve read that this is not ppi and falls outside fsa protection

[dj1971]

Looks and smells like PPI.

 

I suggest your first step is to get all your statements since you took out the card.

 

If you do not have these, you will have to send a Subject Access Request. The sticky entitled " full sar for ppi " on the ppi homepage will give you all the information you need to get the statements.

 

Good luck

 

DJ

[leicesterlad]

I have had a response from them that states it would have been mentioned in my welcome call and as it has been on every statement since i had the card they will not refund my premiums.

 

any ideas on how top proceed

[dj1971]

Does their response say this is their final offer?

 

DJ

[leicesterlad]

Hi

 

No it doesn't say its their final offer.

 

it does say that "this plan is not an insurance product"

 

but they say their applications department did call me and they would have also fully explained the the benefits of the repayment option plan. and it would have been on this call that i would have agreed to to the plan. it goes on to state that it would have been included in my welcome pack and has been itemised on my monthly statement since 2006.

 

Where should i go from here???

[dj1971]

Write back to them and ask for a final decision on this as you wish to refer the matter to FOS.

 

DJ

[letsgetitsorted]

I have been in a battle with Vanquis for a year now, both to do with charges and their so called Repayment Option Plan.

during many many letters going back and for, i did a DSAR, now the interesting bit on this, although incomplete, i have actually received to copies of the same rubbish from them.

1 copy has a sheet that says payment protection insurance and then it has been crossed out and Repayment Option Plan had been hand written in. the second copy just says Payment Protection insurance.

 

also included in my DSAR was a copy of an application form, and this also supprisingly enough does not mention either payment protection or repayment option plan.

 

so it would be worth doing a DSAR- although you will get garbage back, it should have some usefull bits in.

 

hope that helps