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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

HFO chasing 3 CITI Loans + **WON PPI**


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why are ts and FSO harrassing you too???

 

dx:eek:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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why are ts and FSO harrassing you too???

 

dx:eek:

 

ha ha yeh ok I asked for that, so to HFO only then right? ( recorded del of course!)

 

something like the standard below...

 

 

1. Your Street

Town

City

Postcode

DATE HERE

Company Name

Road

Town

City / County

Postcode

 

 

Dear Sirs

Harassment by telephone

 

FORMAL COMPLAINT UNDER THE CONSUMER CREDIT ACT 2006 COMPLAINTS PROCEDURE

 

Account Number: XXXXXXX

 

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

 

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

 

I now require all further correspondence from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Please treat this also as a formal complaint, and send me a copy of your company complaints procedure.

 

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

 

Yours faithfully,

 

 

[NAME HERE] (type don't sign )

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that ok above just fill in the blanks and send recorded also you must send the copy photo's to OFT and also the FSA and trading standards as this is deemed as threatening behaviour and also a complaint for nusience

patrickq1

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only send photo's if you have been send such things otherwise still complain about the harrassment to the oft, do not enter photo's if none have been sent the law as it stands is any fraudulent claims made will leave you liable to forfeture of claim

patrickq1

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ok be careful what you wish for lol

 

got home today to find more correspondance, will scan and attach at work tomorrow but to give you an insight;

 

  1. a letter telling me balance saying its on the signatorys desk only so no one else can contact me ( odd how i ve had calls) and stating that if i dont contact them then if it goes to court they ll win on that alone ( basically)
  2. attached "survey" with infamous google streetview ( of my carpark funnily enough)
  3. printouts from e-customerview ( looks like a credit check to me ) - quite handy as i ve never seen mine! Incidentally on this, the default balance highlighted is some 3k less than amount on covering letter.
  4. last page is just an ariel view of my property ( and adjoining ones)

Guys, what would be your next course(s) of action, sorry but by the look of things I may be in touch asking for your help quite alot over the next few weeks .:)

 

 

Not being funny but im quite a sensible, assertive guy but I d ve flapped getting this IF i hadnt been on this site first!

 

As i say i ll scan ( amend to take numerous dets out) then post via photobucket tomorrow!

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do nothing

 

i would contact TS and the ICO tomorrow by phone

 

this is very unlawful

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

ok be careful what you wish for lol

 

got home today to find more correspondance, will scan and attach at work tomorrow but to give you an insight;

 

  1. a letter telling me balance saying its on the signatorys desk only so no one else can contact me ( odd how i ve had calls) and stating that if i dont contact them then if it goes to court they ll win on that alone ( basically)
  2. attached "survey" with infamous google streetview ( of my carpark funnily enough)
  3. printouts from e-customerview ( looks like a credit check to me ) - quite handy as i ve never seen mine! Incidentally on this, the default balance highlighted is some 3k less than amount on covering letter.
  4. last page is just an ariel view of my property ( and adjoining ones)

guys, what would be your next course(s) of action, sorry but by the look of things i may be in touch asking for your help quite alot over the next few weeks .:)

 

 

not being funny but im quite a sensible, assertive guy but i d ve flapped getting this if i hadnt been on this site first!

 

As i say i ll scan ( amend to take numerous dets out) then post via photobucket tomorrow!

 

i mate i am going through the same thing has you hfo,there sent me photos of my street where i live.

I think you should report them to tradeing standards, and office of fair tradeing, also ombusman service.more complaints against them the better.

 

Office of fair tradeing are on about taking my complaint futher against hfo.i had to sign a consent form for them to take action against hfo.but they did say there wont be able to let me know the out come due to data protection reasons.

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do nothing

 

i would contact TS and the ICO tomorrow by phone

 

this is very unlawful

 

dx

 

 

OK so this morning I have contacted Trading Standards and OFT with my complaint, offering to send them all my information to aid their investigation. Anyone else need to know? Excuse my ignorance by who is "ICO"?

 

I also am starting to think that i should take them "head on" Sending CCA letter and SAR sooner rather than wait for court papers to come through. Give more time to deal with .. any thoughts?

 

Will still be adding letters once scanned and edited for your comment/amusment =D

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The ICO is the Information Commissioners Office. You can also complain to Google as in their Streetview Terms and Conditions it clearly states you CANNOT use the images without buying a licence for commercial or business gain, clearly they haven't got a licence and are chancing the 'public domain' angle.

 

The depths to which this company go know no bounds.

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The ICO is the Information Commissioners Office. You can also complain to Google as in their Streetview Terms and Conditions it clearly states you CANNOT use the images without buying a licence for commercial or business gain, clearly they haven't got a licence and are chancing the 'public domain' angle.

 

The depths to which this company go know no bounds.

 

Thanks! have contacted ICO and Google too...will let you know if anything occurs.

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ok have removed any private info ,,,i think ( let me know if not the case) hope quality is ok ..

 

http://i854.photobucket.com/albums/ab110/batleyboy1/p1.jpg

http://i854.photobucket.com/albums/ab110/batleyboy1/p2.jpg

http://i854.photobucket.com/albums/ab110/batleyboy1/p3.jpg

http://i854.photobucket.com/albums/ab110/batleyboy1/p4.jpg

http://i854.photobucket.com/albums/ab110/batleyboy1/p5.jpg

http://i854.photobucket.com/albums/ab110/batleyboy1/p6.jpg

 

thought I would share with you all for advice.

 

Out of interest.. ( no pun intended) if a DCA buys a debt for say £5k can they really add 3K of their own charges and get this enforced in court???

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sadly some are not zoomable

 

can you....

 

scan your paperwok

remove all pers info inc barcodes etc but leave all figures and dates.

goto one one of the many free online pdf converter websites

convert the image to pdf format.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

browse to your pdf file and upload it

hit close this windows at the bottom below upload it box

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

IF you have not sent HFO a CCS and a HARRASSMENT LETTER then do so ASAP and also send recorded delivery, ie this gives proof of posting and is the start of your paper trail in case you have to prove anything in court, do not for one minit trust FATMAN to let things go they will try to sneak the case into court at northampton so send your letters do not ignore this advice, once you have done this and you get confirmation from the courts then we can help you get through all this until then just sit back and enjoy your right to privacy, the photograph is an actionable offence harrassment with intent to cause distress and the Police should be notified also get a crime scene number this can also be shown to the judge if beccessary for the harrassment charge

patrickq1

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IF you have not sent HFO a CCS and a HARRASSMENT LETTER then do so ASAP and also send recorded delivery, ie this gives proof of posting and is the start of your paper trail in case you have to prove anything in court, do not for one minit trust FATMAN to let things go they will try to sneak the case into court at northampton so send your letters do not ignore this advice, once you have done this and you get confirmation from the courts then we can help you get through all this until then just sit back and enjoy your right to privacy, the photograph is an actionable offence harrassment with intent to cause distress and the Police should be notified also get a crime scene number this can also be shown to the judge if beccessary for the harrassment charge

patrickq1

 

 

Thanks Patrick , sorry can you just confirm , CCS Letter what ones that, is there a template. Havent had any more calls but believe I should send a letter re the letters too, know of any templates? sorry to be a pain, just want to do everything just right you know... a lot riding on it.

 

Have heard back from OFT, currently have a crime ref report number with crime ref to follow.

 

 

Have also contacted Google and TS. If I could have those templates I ll get down PO asap!

 

How about the oc? Should I send them a SAR?

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ok I ve seen those ones, ok to post my reply on here before i send it Sat am ( when I can get to the post office).

 

So you wouldnt recomend sending a SAR to the originating company who HFO allegedly bought it from?

 

Will def send the crime report to OFT and TS.

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ok how is the below? ( will obv amend the red details :)

 

"

 

 

 

1 High Street,

Newtown,

Kent

R21 4RH

 

 

June 28, 2006

 

 

The Loan Company

Company House,

Church Street,

Newtown,

Kent,

R1 7HG

 

Dear Sir/Madam

 

Re:− Account/Reference Number 4563210025897412

 

This letter is a formal request pursuant to s.77/78 of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77 will apply.

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection From Unfair Tradinglink3.gif Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

We look forward to hearing from you.

 

Yours faithfully

Mr A N Other "

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