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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

If you have Argos Problems


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Some of you may already know but I work as a Duty Manager for one of the Argos Stores.

 

As such I am happy to offer an unbiased advise and help on Argos problems you may have. (Regardless of company I will always make sure people get their full legal rights).

 

Please note I can't with Argos Card advise, its a little out of my remit, sorry!

 

Feel free to send me a PM if you do want me to look at anything.

 

Blitz

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Sorry to make it clear, I work for Argos but am in no way a representative. I am happy to offer advise and help in that capacity to ensure you obtain your legal rights as a consumer. (Something I believe everyone is entitled too).

 

I can offer advise on policies however have never, nor will never provide company sensitive information. I am on this site to help, and help everyone not just Argos problems. (I just happen to work their so as its my area of expertise am happy to take a look at anything in a unbiased way)

 

Anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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  • 2 weeks later...

If it still within the 30 days you will be able to take it back to the store you purchased it from, if you let them know the date you purchased it from (If you can't remember things like large withdrawals from banks, getting paid etc help to remember), they will be able to exchange it provided it is unused, in the original undamaged packing.

 

If you can't remember the date, or its over 30 days it will be down to the manager, if you inform the advisor as you take it back you wish to exchange for a more expensive model it helps a little in getting that exhange.

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Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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  • 1 month later...

I can't really help with Argos Clearance Bargains items, I would advise putting everything in writing and sending it to Argos Customer Services and see if they can help.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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  • 11 months later...

I apologies for not being around, have been very busy but still happy to offer friendly help. I have now changed my email address so you can get my attention by sending me a PM and will try to respond as quickly as I can.

 

I do have more restrictions now placed upon me in what I can respond to, so anything I do say will be based purely on my knowledge of Argos without breeching the companies trust, and not as an employee or representative of Argos.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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